Senior Account Manager - Retentions

Sales Advisor - Retentions

Our Retentions team are responsible for contacting existing customers who may be at risk of leaving and working to retain their business. You will be responsible for ensuring customer loyalty over the phone, maintaining strong relationships, and highlighting the value of our products and services to encourage customers to stay.

Based in our newly refurbished Fareham offices, the goal is to reduce customer churn, strengthen our customer base, and protect revenue for the business.

This would represent a great opportunity if you’re looking to apply your drive and determination to a position with great earning potential and a proven development track, in a growing company committed to the growth of our employees.

What do we offer?

• Holiday rising with each year of service

• Your Birthday Off - after all it's the most important day of the year!
• Christmas Closure in addition to your annual leave
• Free eye tests & support towards glasses 
• Gym Discounts
• Our Employee Assistance Programme offering confidential Wellbeing Support
• Regular events and activities throughout the year including our famous Christmas Party, summer party & Employee Awards!
• Company pension scheme

You’ll Get Involved In:

• Contact existing customers to retain their custom
• Proactively following up leads and ensure that targets and KPI’s are met
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Go the “extra mile” to meet sales quota and facilitate future sales
• Any other reasonable duties which may be required by management from time to time

Ideally, you’ll have experience of:

• Sales experience within a professional B2B environment
• Used to working towards sales targets and agreed KPI’s
• Ability to work accurately under pressure & within strict deadlines.
• Perseverance and self-motivation to take the sales process from start to finish

  It would be great if you have:

• Experience working with telecommunication products

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Who are we?

We exist to enable our customers to have the conversations that matter. We do this through effective partnerships and a great customer experience.

Working at Aerial Direct isn’t just a career, it’s a decision to be better. It’s choosing to take on interesting work that challenges you. We can promise that your hard work will be rewarded and recognised, and you’ll be given the tools, training, and support needed to do a great job.

We are proud to be one of the UK’s leading independent providers of telecommunications. We are equally as proud of our employees who have helped us become one of the largest O2 partners in the UK. 

Our Process

Step 1: Is there a fit? You’ll have a chat with our Talent Acquisition team, talk through your past experiences and what it is you’re looking for from your career

Step 2: Meet with our Retentions team lead, and a member of the team to talk through your motivations, whilst also getting a feeling for Aerial Direct. You’ll run through a few scenario based questions, and get the opportunity to ask anything you’d like to learn about.

Step 3: If it looks like a good fit from both sides, we’ll be looking to make you an offer!

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Our Values:

All: We are one team enabling each other and the business to thrive

Elite: We will be the very best that we can be for our customers and our colleagues

Respectful: We show respect for our environment, our people and above all else, our customers

Impeccable: We will deliver the best customer experience and service in all we do

Agile: We’re always looking to be one step ahead, quick to move, and to anticipate our customers’ needs

Limitless: We seek continuous improvement in order to grow and develop the business

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