Director, Integrated Operations Control Centre (IOCC)

Toronto Pearson is transforming. Now’s the time for your career to fly.

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners.  Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What’s in it for you?

• An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community  
• Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans)
• A flexible hybrid work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program

What you can expect from this position?

As Director of the IOCC, you’ll lead a multidisciplinary team in a dynamic, high-pressure environment where data-driven decisions, integrated stakeholder collaboration, and rapid response define success. This role is both operational and strategic — balancing day-to-day performance with long-term transformation of the IOCC into a predictive and proactive command center.

You will lead daily IOCC operations, ensuring seamless coordination with airlines, ground handlers, security, and government partners. As the senior escalation point for disruptions and emergencies, you will drive rapid response and maintain operational continuity. You will also focus on modernizing IOCC capabilities through real-time data, predictive tools, and integrated workflows. Additionally, your responsibilities include managing construction-related impacts, leading performance analytics, and fostering strong cross-functional collaboration. You will build and develop a high-performing, shift-based team grounded in accountability, adaptability, and operational excellence.

This role is for you, if you have:

• A Bachelor’s degree in Aviation, Transportation, Operations or related field. A Master’s in Operations Management, Aviation, or Systems Leadership is preferred.
• ICAO IROPS, Airport Collaborative Decision Making (A-CDM), Emergency Operations certification is preferred.
• Minimum 7+ years of operational leadership in an airport, control center, or other 24/7 high-stakes environment.
• Experience (10+ years preferred) in IOCC/AOCC/IOC settings, ideally within major hub airports.
• Demonstrated understanding of live airport operations, IROPS protocols, and real-time decision-making.
• Proven leadership experience managing high-performing teams under pressure.
• Advanced skills in developing and communicating business strategies to senior and executive audiences.
• Strong track record in challenging the status quo and solving complex operational problems.
• Expertise in operational performance metrics, dashboards, and KPI-driven analysis.
• Strong communication, business acumen, and interpersonal influence.
• Familiarity with integrated control platforms, AI-based alerting, Total Airport Management (TOM), AODB systems, and collaborative airport models like A-CDM is preferred.
• Ability to obtain and retain Transportation Security Clearance

To Apply:

To fill this position, Greater Toronto Airport Authority (GTAA) has partnered with leadership advisory firm Odgers. Applications are encouraged immediately and should be submitted online by July 4^th at https://careers.odgers.com/en-ca/job/30508/

Diversity, Equity, and Inclusion

The GTAA is an equal opportunity employer. In accordance with the Accessible Canada Act, 2019 and all applicable provincial accessibility standards, upon request, accommodation will be provided by both Odgers and the GTAA  throughout the recruitment, selection and/or assessment process to applicants with disabilities.

Odgers is deeply committed to diversity, equity, and inclusion in all the work that we do. As part of our efforts to better understand our ability to reach as broad a pool of candidates as possible for our searches, our DEI team would like to encourage you to take a moment and access our Self-Declaration Form.