Associate Director, Groundside Operations

Toronto Pearson is transforming. Now’s the time for your career to fly.

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners.  Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What’s in it for you?

• An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community  
• Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans)
• A flexible hybrid work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program

What can you expect from this position?

The Associate Director, Groundside Operations plays a key leadership role in the planning and service delivery of ground transportation, parking, curb and ground access management and associated construction activities. This role plays a critical part in proactively optimizing vehicular flow, enhancing operational efficiency, and mitigating congestion-related risks, by leveraging analytics, real-time monitoring, and predictive tools. You will ensure all groundside activities are carefully planned, coordinated and implemented to enable operational and customer service excellence.  You will lead a team accountable for the safe, efficient, resilient and seamless groundside experience while preparing the airport for future traffic growth and capital program related impact. 

Who are we looking for?

You are a customer service driven and operational excellence individual and have strong financial and business acumen. You are a collaborative leader and mentor who understands how to drive high performance through communication, transparency and continuous improvement. You’re great at balancing multiple and competing priorities and are comfortable in an environment undergoing transformation and change management. You have experience in unionized environments and understand the complexities of an international commercial operation.

This is the role for you, if you have:

• Post Secondary Degree in Transportation Management, Aviation Operations or a related field
• 7 years of progressive operations management in an airport environment, transportation, or related industry
• 7 years’ leadership with people management experience in planning and managing operational and capital programs
• Experience in parking, curbside and ground transportation operations similar to an airport environment
• Ability to obtain and retain Transportation Canada Security Clearance
• Valid G Driver's License

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.