Workshop Manager - Manchester Airport

As Workshop Manager you will be responsible for the day-to-day management of the maintenance workshop, inspiring the team to drive engineering standards in providing safe, reliable, fit for purpose Ground Support Equipment (GSE) to Swissport’s ramp operations.

Job Responsibilities

• Lead the team in providing daily maintenance operations to consistently high standards.
• Put safety at the forefront of all activities and lead by example.
• Management of all staff, including recruitment, training, coaching, absence, disciplinaries and professional development.
• Drive continuous improvement and quality control measures to fulfil service levels and optimise delivery against KPIs.
• Manage spares inventory and budgetary control which includes ordering of parts, oils and lubricants and consumables.

• Use of the Swissport Fleet Management System to create and complete work orders, raise purchase orders, capture cost and maintain accurate asset information.
• Effective resource and capacity planning to optimise workflow through the maintenance workshop.

• Ensure compliance with Swissport, airport and customer global and local standards and policies.

• Liaison with internal and external customers and suppliers.

• Assist technicians in problem diagnostics and answer technical questions pertaining to GSE and provide trouble-shooting and diagnostic assessment of GSE faults as required.

• Management of post-incident investigations, root cause analysis and remedial action plans.

• Ensure all maintenance documentation is completed consistent with airline, airport, CAA and Swissport requirements.
• Ensure compliance with all airport authority, CAA, airline and Swissport security requirements.
• Other duties as assigned.

The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local requirements.

Candidate Requirements

• Five or more years managing engineering maintenance operations, preferably in a workshop environment.
• Good working knowledge of the applicable health and safety regulations for maintenance operations.
• Good leadership skills, able to lead by personal example, to motivate and develop team members.
• Working knowledge of continuous improvement methods such as LEAN 5S/6S principles.
• Effective stakeholder management and the ability to build relationships with both internal and external stakeholders.
• Strong track record of delivering against SLAs and KPIs
• Knowledge of fleet asset maintenance programs, e.g. Maximo/IMS-Fleet Maintenance Pro.
• Strong analytical skills and an inquiring mindset.
• Confident and effective communicator (written and verbal).
• NVQ Level 5 Management or equivalent (desirable).
• Working knowledge of Ground Support Equipment, HGV, plant and forklifts (desirable).
• Experience working in a unionised workshop (desirable).
• Ability to travel when required.
• A full valid UK driving license.