The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you!
La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous "Nous soucions"! Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer!
We are hiring a Senior Manager, Training and Certification based out of the Calgary Airport
Reporting to the Senior Director, Support Services, our Senior Manager, Training and Certification is responsible for overseeing daily performance, managing training initiatives and working alongside CATSA in planning and scheduling successful training related activities. The Senior Manager, Training and Certification will provide guidance and leadership to the Training Managers and Administrator, Training and Compliance.
What does a Senior Manager, Training & Certification do?
Ensure CATSA, PASS, and other systems remain current in training, compliance, and certification
Lead training planning and forecasting to meet organizational and regulatory needs
Collaborate with CATSA and PASS to schedule and execute training initiatives
Refine strategies to boost training efficiency, productivity, and quality
Review performance data, identify issues, and implement improvements
Oversee training budget, approvals, and ensure alignment with NTCP standards
Maintaining training schedules on a daily, weekly, and monthly basis
Develop and update internal policies supporting NTCP and Paladin training
Participate in ongoing continued education
Responsible for the maintenance and delivery of the training content & programs
Collaborate with CATSA stakeholders to maintain and improve training
Address trending issues of non-compliance to lower employee turnover and improve deliver of services
Monitor students’ performance and identify areas for improvement
Ensure the training program delivery meets applicable regulatory standards of the CLC, including OH&S Regulations
Oversee the effective administration of all related Training Compliances in Paladin’s ERP software, and the development of supporting Quality Assurance Audits
Maintain data integrity, security, and confidentiality of protected training documents
Create an evaluation mechanism for all new hires
Contribute to internal interdisciplinary reviews and audits
Work in collaboration with other departments in the ongoing creation and updates of training content and programs
Work with the Training Development Team in assisting with continuous supplementary training on topics of customer experience, DE&I & belonging with support from the Director of DE&I and Belonging
Investigate and resolve CATSA TAS issues
Conduct Training File Audits and ensure that any non-compliances are identified and addressed
Ensure that Training Managers and SCTRs are updated with the changes
Provide oversight of all training related activities across the Region, including regular meetings with ROMs, OMs, Training Managers, SCTRs, and Line Leads to maintain adequately trained personnel in all airports capable of delivering OJT
Ensure all operations adhere to PASS internal policies
Identify and drive initiatives to enhance operational processes
What you bring to PASS
You are a Canadian Citizen or Permanent resident of Canada
You are able to obtain a Transport Security Clearance and enhanced federal clearances
No unpardoned criminal record
Fluency in English, verbal and written (French as an asset)
You have a degree in Business Administration, Management, Project Management, Leadership and/ or Learning and Development
Have 5+ years work experience in areas of Leadership Management, Aviation Security Management, Pre-Board Screening Management, Learning and Development, mentorship and team development and/or Budget oversight and forecasting
Has experience in MS Office, LMS Software, ERP systems, Data and reporting tools and Document Management
Expertise in regulatory training compliance, analytical and strategic thinking
Experience with relevant regulatory standards such as CLC and OH&S and experience in a multi-union environment
Excellent interpersonal and leadership skills
Paladin Airport Security Services Ltd. (“PASS”) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. (“PASS”). is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.
Les Services de Sécurité de l’Aéroport Paladin (PASS) ont une main-d'œuvre diversifiée. Nous croyons et nous nous engageons envers une culture de travail fondée sur le respect, l'inclusion et la diversité. Les Services de Sécurité de l’Aéroport Paladin (“PASS?») s'engagent à fournir des accommodements pour les personnes handicapées tout au long du processus d'entrevue et pendant leur emploi. Si vous avez besoin d'un accommodement pendant le processus d'entrevue, veuillez-nous en informer et nous travaillerons avec vous pour répondre à vos besoins.
This job reports to the Manager
This is a Full-Time position
Number of Openings for this position: 1