Senior Agent Route Management

Task Responsibilities:

In coordination with the respective Manager and as per the defined strategy, the Route Management (Senior) Agent or Route Owner steers the allocated as well as the free sale capacity to optimize flight load factors, revenues, and contribution margins. He/she manages the booking acceptance for his/her routes in cooperation with the stations, oversees that bookings are performed with all relevant information and adjusts the daily flight steering when necessary. He/She stays in close contact with analytical functions (Route Management Analyst, Revenue Management Support & Development Team, Pricing) to receive all information needed to successfully steer the commissioned routes.

The main tasks include but are not limited to:

• Optimize and maximize the use of available capacity on flights in a way to achieve the highest possible load factor and flight revenues.
• Forecast the assigned flights in both tonnage and revenue through analysis of the RM software output and perform the required steering updates in the assigned routes.
• Assist all Cargolux stations with their inquiries about space/capacity and/or rates and provide them with other necessary information they might require in a timely manner.
• Follow up closely on the cargo build-up process on a flight-by-flight basis, in coordination with the relevant stakeholders in order to anticipate problems and take remedial action.
• Handle and resolve discrepancies/irregularities that might occur on the assigned flights.

Essential Requirements For The Position:

• Possess at minimum a bachelor’s degree, preferably in economics or logistics
• 2-3 years of experience in similar position considered as an advantage
• Ability to work cross-functionally, collaboratively and under pressure with strong attention to detail
• Passionate for achieving targets and meeting objectives
• Ability to independently identify issues, take ownership and deliver solutions by utilizing all available resources
• Excellent communication skills
• Good command of written and spoken English; other languages are considered as advantage
• Flexibility to adaptively respond to a range of different work situations
• Ability to examine datasets to formulate observations and recommendations
• Be trustworthy, honest, business-minded and support company values
• Proficiency in MS Office tools (Word, Excel, PowerPoint and Outlook)

Working Conditions:

• Internal title for this position is: Agent (SR) Route Owner
• Full time position based in our HQ in Luxembourg;
• A certificate of good conduct (Casier judiciaire, Polizeiliches Führungszeugnis) will be required in case of positive selection;
• Be flexible with working hours and ready to work weekends / public holidays. 

Our benefits package includes:

• Competitive salary (according to our Collective Work Agreement); 
• Profit sharing scheme (according to our Collective Work Agreement);
• 27 days of annual leave & 4 days of compensation (incl. annual vacation allowance);
• Travel benefits: special rates with partner airlines, hotels and car rental companies;
• Employee discounts and special conditions with partner companies;

All benefits are subject to internal policies, regulations and agreements.

We also provide room for personal development and career opportunities within the company.