Analyst (SR) Product Support

Task Responsibilities:

• Provide M&E application support throughout the organization
• Boeing Application support (AHM Notify, TML, Authy)
• Contribute to team effort by encouraging suggestions and personal initiative.
• Testing during application upgrade and bug fixing
• Respect and handle IT processes
• Maintain, support and develop the Maintenance and Repair Overhaul (MRO) software computerized maintenance system
• Provide M&E division users with adequate training and support on the application landscape
• Creation of user-oriented (user guide) and IT level 1 support-oriented documentation (service desk)
• Liaise with other teams of the IT Department to agree on requirements, levels of service and performance
• Manage interfaces between MRO and other applications landscape
• Analyze report requirements
• Creation of SQL queries

Essential Requirements For The Position:

• Degree in a relevant field (e.g. computer science or information technology)
• experience working in IT and experience in application support and IT processes
• Demonstrate knowledge of IT security best practices
• Understanding of application deployment and integration
• Professional proven expertise in application support, interfaces and process oriented systems
• Knowledge / experience of Maintenance and Engineering processes in an airline will be considered as a strong asset
• In-depth understanding of:maintenance processes, maintenance accounting,reporting 

• Understanding of Linux systems (Red Hat) and Oracle database is an advantage
• Basic knowledge in Microsoft Azure will be an advantage
• Excellent problem-solving and analytical skills
• Ability to educate technical and non-technical audiences on various topics
• Fluency in written and spoken English with effective communication skills. Other languages (e.g. German, French) will be considered an advantage.

Working Conditions:

Full-time permanent position based in Luxembourg
The candidate will work in an innovative and operational Azure only environment in a young and dynamic team.
Normal office hours are to be expected, with occasional work outside these hours to perform tasks (planned or unplanned) on the environment. The position holder might have to be an stand-by outside the normal office hours and weekends in case of incidents. It is expected that during critical incidents the candidate can commit to resolving the incident to the end if required.
Be willing to travel if required
A Certificate of good conduct (casier judiciaire, Polizeiliches Führungszeugnis) will be required in case of positive selection