Regional Field Manager

Overview

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you!

La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous "Nous soucions"! Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer! 

Job Skills / Requirements

We are recruiting Regional Field Managers based out of Kelowna International Airport (YLW) to oversee daily checkpoint operations and deliver exceptional screening services. 

Reporting to the Regional Operations Manager, the Regional Field Manager will play a critical leadership role by directly supervising the Regional Service Delivery Managers (SDMs), Regional Checkpoint Resource Coordinators (CRCs), and Screening Officers (SOs) ensuring full compliance with CATSA's Key Performance Indicators (KPIs), client expectations, and Service Level Agreements (SLAs). This position requires sound judgement, strong labour relations awareness, and an operational mindset to ensure efficient, consistent, and professional service delivery in a unionized environment. 

Responsibilities 

• Provide day-to-day operational leadership at checkpoint(s) in Kelowna, managing RSDMs, RCRCs and SOs 
• Responsible for daily operations to ensure KPI and SLA compliance (e.g., wait time; daily service levels, staffing requirements, screening compliance, etc.) 
• Proactively lead performance and conduct reviews, coaching RSDMs and frontline staff as required 
• Coordinate with Regional Operations Manager for resource planning, optimization and ensuring operational alignment  
• Participate in emergency response planning and execution during critical incidents 
• Ensure break management is administered as per CBA and Insights tracking are maintained to minimize non-productive time 
• Serve as the primary escalation point for operational and personnel issues on shift 
• Liaise with union representatives and support RSDMs/RCRCs with staff inter-action. Assist in follow-up meetings and preparation of required documentation. 
• Promote Paladin’s CARE culture through frontline engagement and visible leadership 
• Create windows of opportunities and guide frontline to deploy staff for downtime training like XRT/RLP, SOBs, etc. 
• Assist Regional Operations Manager in administrative tasks like attendance management, shift bids, scheduling, payroll, consumables, Time and Attendance System, overtime, etc. 
• Any other duties as assigned by the Regional Operations Manager/Director, Operations. 

Requirements 

• Minimum 3–5 years of progressive leadership experience, preferably in aviation, security, or logistics 
• Post-secondary education in a related field (e.g., Business, Criminology) is a strong asset 
• Experience working in a unionized, regulated environment is preferred 
• Strong interpersonal and conflict resolution skills with the ability to lead tough conversations 
• Excellent organizational and reporting skills, with a focus on continuous improvement and change management 
• Ability to work flexible hours in a dynamic 24/7 environment 
• Able to obtain Transport Canada security clearance 

Additional Information / Benefits

Paladin Airport Security Services Ltd. (“PASS”) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. (“PASS”). is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.

Les Services de Sécurité de l’Aéroport Paladin (PASS) ont une main-d'œuvre diversifiée. Nous croyons et nous nous engageons envers une culture de travail fondée sur le respect, l'inclusion et la diversité. Les Services de Sécurité de l’Aéroport Paladin (“PASS?») s'engagent à fournir des accommodements pour les personnes handicapées tout au long du processus d'entrevue et pendant leur emploi. Si vous avez besoin d'un accommodement pendant le processus d'entrevue, veuillez-nous en informer et nous travaillerons avec vous pour répondre à vos besoins.