The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you!
La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous "Nous soucions"! Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer!
We are currently recruiting a Portfolio Resource Coordinator based out of Prairies Regional Headquarters at Calgary International Airport. This role is a 6-month term position and will consistently require to work the overnight shifts which include weekends.
Why Paladin?
Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.
- You receive top industry wages
- You have the opportunity to advance and grow your career
- You receive comprehensive benefits
What does a Portfolio Resource Coordinator do?
The PRC is responsible for effective implementation of the Total Work Hours (TWH) Resource Deployment Schedules approved by CATSA and coordination of all ongoing scheduling operations, including deployment of pre-panned supplementary Screening Personnel and overtime scheduling. You will:
- Address resource needs, filing open shifts, and reducing overtime through strategic initiatives
- Provide administrative support for the portfolio, which includes ensuring accurate data entry into Paladin’s Employee Resource Planning Software, including administration of requests from Screening Personnel related to scheduling
- Work closely with People & Culture Department (Talent Acquisition and Training & Development) to track the readiness and expedite the deployment of new Screening Officer resources in the shortest amount of time possible
- Construct Screening Personnel Schedules for all checkpoints as dictated by the TWH Resource Deployment Schedules
- Implement schedules for Non-Screening Personnel including Service Delivery Managers and Facilitators
- Coordinate the start of shifts for Screening Personnel and Non-Screening Personnel ahead of checkpoint openings
- Strategically identify open shifts/open lines and work with Field Management and Operations Managers to ensure each checkpoint schedule adheres to contractual obligations
- Ensure the appropriate staffing levels during peak and non-peak periods
- Allocate the right number of Screening Officers to each checkpoint
- Routinely cross-reference data from CATSA’s TAS against Paladin’s ERP to identify discrepancies for investigation
- Schedule or cancel any shifts in the daily schedule prescribed to Paladin by CATSA
- Function as a Call-Centre Agent for scheduling related inquiries on a 24/7 basis, including responding to phone calls and electronic communications
- Administer and perform necessary data entry related to a variety of scheduling related updates
- Administer Paladin’s eHub application in accordance with Standard Operating Procedures for how open shifts are made available to Screening Personnel
- Work within a dynamic team environment with multiple operational stakeholders, including Operations Leadership, People & Culture and Quality Assurance
- Complete daily and weekly reports to send out to the management team
- Perform other duties as requested to assist with corporate and/or branch needs
What you bring to PASS:
- Ability to acquire Transportation Security Clearance (TSC)
- Clear criminal background
- Previous experience in Airport Operations, Business Administration or another related field (considered an asset)
- Previous experience as a Scheduler, Aviation and or management would be considered an asset
- Extensive knowledge of screening protocols, policies, and standards
- You have fluency in English, verbal and written (French considered an asset)
- Effective communication and interpersonal skills
- Adept to working in a fast-paced high volume work environment
- Demonstrated ability to maintain confidentiality and approach communication with diplomacy and tact
- Experience using scheduling software ( WinTeam considered to be a strong asset)
- Intermediate to advanced proficiency using MS Office
- Flexibility to work shifts that cover 7 day per week operations and shifts that may consist of 8-12 hours
- Able to consistently work overnight shifts
Posting closes September 19, 2025.
Paladin Airport Security Services Ltd. (“PASS”) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. (“PASS”). is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.
Les Services de Sécurité de l’Aéroport Paladin (PASS) ont une main-d'œuvre diversifiée. Nous croyons et nous nous engageons envers une culture de travail fondée sur le respect, l'inclusion et la diversité. Les Services de Sécurité de l’Aéroport Paladin (“PASS?») s'engagent à fournir des accommodements pour les personnes handicapées tout au long du processus d'entrevue et pendant leur emploi. Si vous avez besoin d'un accommodement pendant le processus d'entrevue, veuillez-nous en informer et nous travaillerons avec vous pour répondre à vos besoins.