Operations Controller

Task Responsibilities:

About Cargolux

Cargolux Airlines International S.A. is Luxembourg’s flag carrier and one of the world’s largest scheduled all-cargo operators. We operate a global flight network of approximately 90 destinations, supported by 85 offices across more than 50 countries. We also have a trucking network covering more than 250 locations. We have been a leader in freight logistics and air cargo innovation since 1970.

Are you someone who thrives on solving complex challenges and keeping global operations running smoothly?

At Cargolux, every day brings new challenges in a fast-paced, 24/7 environment. If you excel at making critical decisions under pressure and ensuring operational stability across a worldwide cargo network, this is your opportunity to join our Integrated Airline Control Centre (IACC) as an Airline Operations Controller.

Your mission:

As an Airline Operations Controller, you will play a key role in ensuring the resilience and efficiency of Cargolux’s global operations. Your responsibilities will include:

• Maintaining operational stability and executing our traffic program in line with safety, regulatory and commercial priorities.
• Leading decision-making during irregular operations, balancing safety, customer commitments, and cost efficiency.
• Optimizing aircraft utilization and network performance within a 72-hour horizon.
• Managing disruptions by developing and implementing recovery strategies that protect schedule integrity and cargo flows.
• Coordinating across departments (Dispatch, MCC, Crew Control, Network and Ground Ops) to ensure seamless operations.
• Applying regulatory expertise on EASA Air OPS, ICAO, IOSA, ATFM and Eurocontrol processes.
• Monitoring and implementing traffic decisions within a 72-hour window.
• Acting as a senior decision-maker during disruptions.
• Contributing to the strategic evolution of the IACC beyond day-to-day operations.

Essential Requirements For The Position:

You are a decisive, analytical leader who thrives under pressure and can influence stakeholders across a global network. Ideally, you will have:

• 5–7+ years' experience in airline operations control, network control, or dispatch (cargo experience preferred);
• Deep knowledge of EASA, ICAO, IOSA and global operational control requirements.
• A strong understanding of ATFM, Eurocontrol and airspace management.
• Proficiency in IACC systems (AIMS, Lido, SITA Mission Watch, TWC Fusion or similar).
• Excellent communication and stakeholder management skills.
• Fluency in spoken and written English. Knowledge of a second European language would be an advantage.
• Ability to work in a team and adapt quickly and effectively to changing conditions.

Preferred:

• Flight Dispatch License / FOO license.
• Air Traffic Control or Flight Operations background.
• Experience in airport ground handling.
• Knowledge of meteorology, aerodynamics, and aircraft performance.
• Experience in technical, crew or fleet planning.
• Familiarity with airline manuals and operational processes.
• Experience in strategic network operations for all-cargo or express carriers.
• Familiarity with SMS processes and continuous improvement initiatives.

Working Conditions:

• Full-time, permanent position based in Luxembourg.
• A Certificate of good conduct (Casier judiciaire, Polizeiliches Führungszeugnis) will berequired in case of positive selection.
• Operates in a 24/7 global control environment with rotating shifts.
• (28-day roster periods, 160 hours per period, max. 48 hours per week).

• A senior role at the heart of Cargolux’s global cargo operations.
• The chance to shape strategic resilience in a world-class network.
• Collaboration with cross-functional teams on high-impact decisions.
• Competitive benefits, including insurance, a pension scheme and travel privileges.

Our benefits package includes:

• Competitive salary (according to our Collective Work Agreement);  
• Profit sharing scheme (according to our Collective Work Agreement); 
• 27 days of annual leave & 4 days of compensation (incl. annual vacation allowance); 
• On-site canteen and cafeteria with a meal-voucher scheme; 
• Travel benefits: special rates with partner airlines, hotels and car rental companies; 
• Employee discounts and special conditions with partner companies; 

All benefits are subject to internal policies, regulations and agreements. If you’re ready to take ownership of Cargolux’s global operations and lead with strategic foresight, we want you!

Submit your CV and cover letter via our Careers Portal.