Job Description Summary

All activities relating to enhancing services technology integrating customer data, or capturing engines/products reliability, availability, maintenance, safety and other performance parameters. Includes hourly, nonexempt and exempt employees as well as manager roles responsible solely for these activities. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Job Description

Roles and Responsibilities

• Support of installed base including activities such as customer issue resolution, fleet issues, service bulletin implementation, Monitoring & Diagnostics, fleet configuration. Maintenance of fleet data, outage management.
• Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

More specifically, you will: 

• Provide Leadership and Technical Support: Lead programs and offer technical direction and assistance to the customers in the operation, inspection, maintenance, and repair of assigned jet engine product lines.​ 

• Customer Advocacy: Deliver prompt, effective solutions that address customer issues and exceed their expectations, driving loyalty and long-term partnerships. 

• Monitor and Improve Reliability: Track reliability and on-wing performance, including significant events, engine removals, delays, and cancellations. Influence airline stakeholders to implement critical reliability improvements. 

• Enhance Maintenance Planning: Influence long-term maintenance planning to ensure the stability of the aircraft engine fleet.​ 

• Interpret Technical Documentation: Support maintenance and operational activities by interpreting OEM and technical manuals. 

• Evaluate Maintenance Effectiveness: Review the effectiveness of maintenance actions to identify opportunities for training and improvement.​ 

• Apply FLIGHT DECK: Utilize our FLIGHT DECK principles to deliver continuous improvement in identifying proactive reliability enhancements. 

• Data Analytics and Reporting: Produce data analytics and timely reports on fleet status, program updates, events, and trends for key internal stakeholders.​

• Proactive Maintenance Recommendations: Provide recommendations for proactive maintenance based on engine performance analytics.​ 

Required Qualifications

• For roles outside of the USA- This role requires advanced experience in the Engineering/Technology & Fleet Management. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
• For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Desired Characteristics

• Technical expertise in aircraft engine or turbomachinery equipment.  
• Experience using software or data analytics to make informed technical decisions and to provide recommendations to the customer or other key internal stakeholders.  
• Self-directed with the ability to problem solve using sound judgement and critical thinking.  
• Ability to lead and deliver result orientated priorities using strong project management, analytical, time management and prioritization skills.  
• Strong oral and written communication skills with the ability to forge deep relations at all levels, not only with key internal stakeholders but also with the customer

• To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

Additional Information