IT Service Engineer - Aviation Software (all genders)

In our "Aviation" division, we are looking for communicative IT career starters. As a successful candidate, you can expect, among other things, varied topics, national and international customers, and various software products configured to create customized customer solutions.

• With your expertise, your primarily responsibilities will be to provide technical IT-Support to our customers during the implementation, installation, and configuration phases. This includes customer support for the use and maintenance of our Industry 4.0 software product family
• Together with your colleagues in a cross-functional team, you will support a close customer base with specific contact persons
• In doing so, you will provide important technical support regarding the customer's production-critical infrastructure
• You will be responsible for the coordination and implementation of complex updates and analyze possible faults in our customer systems via remote maintenance in close cooperation with our development department
• You will actively shape the conceptual design and implementation of process and product improvements
• We can provide the opportunity to work in our offices in Atlanta or Singapore after a successful orientation period at our headquarter in Aachen / Germany

• Completed training as an IT specialist in system integration or a degree in the field of (business) informatics, mathematics or similar
• Career starters are welcome, 2-3 years of professional experience e.g. as IT-Support Specialist, IT Customer Support or Software Support Engineer, are a plus
• Confident in working with Windows and Linux operating systems and Office applications
• Experience in BATCH/PowerShell programming, Oracle, and PostgreSQL databases (SQL) and cloud experience is an advantage
• First experiences with remote maintenance connections and virtual machines are a plus
• Customer centric work ethic, good communication skills, and a solution- as well as customer-oriented work style
• Good German language skills, (min. B2) as well as fluent written and spoken English skills

• Flexible working hours, up to 75% remote work, workation, sabbatical
• U3 daycare as well as childcare subsidy
• Urban Sports Club membership and other health/sports offers e.g. bike leasing
• Long-term development prospects with a wide range of further training opportunities
• Varied, healthy and subsidized lunch in our canteen
• Large INFORM summer party, company and team events as well as a Christmas party

Sarah Theißen . sarah.theissen(at)inform-software.com . Tel. +49 (0) 2408 9456 0