Duty Manager (Cargo)

Job Summary- Duty Manager Cargo- Cardiff Airport

To efficiently manage, motivate and engage staff to ensure delivery of customer airline targets whilst complying with all Company and customer procedures, policies and brand values.

16-9-25

Job Responsibilities

• Control and monitoring of the shift and work activities 
• Accountability for production of accurate and detailed Handling Reports as and when required and of a standard suitable for forwarding to customers / internal senior management
• Maintaining a strict cost control on labour and equipment whilst on shift and possession of foresight to plan ahead for fellow colleagues
• Management responsibility for all staff, utilising available manpower and equipment resources through warehouse, ramp and office facilities to maximize productivity
• Monitoring of sickness on a shift to shift basis, ability to conduct sickness interviews together with a thorough knowledge of the disciplinary process/procedures
• Maintaining compliance in Health & Safety, Training and Quality whilst ensuring the relevant statutory, regulatory and company policy requirements are met
• Maintaining excellent communication with all relevant stakeholders
• Monitoring and control to ensure smooth operation of Reception

The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements. 

Qualifications and Competencies

• High School diploma or higher 
• Minimum of 5 years experience within the industry
• Thorough working knowledge of Cargo, Warehouse and Ramp processes
• Effective leadership, organisational and communication skills, consistent with a very busy 24/7 Cargo Operation
• Excellent knowledge of the Operation Office function
• Good working knowledge of PC systems and Microsoft Office
• Customer focus and quality awareness with high standards of quality and service level goals
• Strong resource management and interpersonal skills
• Ability to work in inclement weather