Customer Account Coordinator

Our Incora Story is really taking off – we’d love you to join us for the journey!

We are currently recruiting for a Customer Account Coordinator to join us at our customer site in Prestwick.

As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.

As a Customer Account Coordinator, you will provide first class customer service whilst ensuring the customer needs are understood and managed.

You will be the person who helps to resolve customer queries by engaging with a range of stakeholders to reach a swift conclusion.

Additionally, you will be responsible for orderbook management, placing daily reorders in both the customer and Incora systems. Finally, you will investigate quality issues and run shelf life expiry reports.

About You

You will be exceptional at working on your own initiative and be able to build long-term relationships with stakeholders.

You will have a proven track record of working within a B2B customer service role; with a tenacious attitude and ability to manage a customer relationship in a face to face environment on the customer's own site.

You will have experience working with ERP systems, ideally SAP.

We are interested in people from all backgrounds and experiences, especially aerospace, manufacturing, logistics or purchasing.

Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

• Courage Take ownership for issues and problems.
• Collaboration Share knowledge and experience with others
• Commitment – Focus on ensuring internal and external customer expectations are met in a timely way.
• Community - We value our world and those we share it with.

In return we will offer the things that matter:

• Starting salary between £27,000 - £28,000 depending on experience.
• Personalised career development through a structured Personal Development Plan
• We want you to share in the success of Incora, so every employee is eligible for one of our incentive programs.
• We want you to enjoy life as well as work, so we offer great holiday benefits such as 25 days holiday plus 8 bank holidays with a holiday buying scheme with the ability to buy up to 5 additional days.
• We want you to have peace of mind regarding your future with our generous Company pension scheme including 4 times salary life cover.
• We want to help you look after you and your family by providing Health cash plans saving you money and helping you to stay well
• We want to support you and the people that matter to you with our flexible working and family friendly policies and practices
• Incora cares about our environmental impact and that’s why we reward people who use green transport to travel to work with our Green Travel Allowance
• We believe every little helps by offering a generous discount portal only available to Incora employees
• Very importantly we want to be with you to help your career take off and become part of the Incora Story

So, if you feel you have all of this, and want to be part of developing the Incora Story apply now - we can’t wait to hear from you!

We are passionate about Diversity & Inclusion, and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.

Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.

Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering:

• Industry-leading capabilities
• Innovative solutions
• Greater customer value
• Trusted supplier relationships
• Business growth and operational efficiency

Incora request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.