Business Development Manager

PURPOSE OF ROLE:

This role is part of Singapore Airlines, Cargo Division (E-commerce Logistics) based in the UK and is responsible for obtaining new customers and fostering business relationships to increase revenue for New Business (Parxl) in UK & Ireland. The role will report regularly to the Head Office team based on Singapore. The ideal candidate should have experience in a sales position in the logistics industry and is experienced in selling e-commerce products and services.

• Work closely with Head Office E-commerce Logistics (Parxl) team to achieve annual team and country revenue targets
• Conducting market research to monitor, track and understand key competitor offerings and promotions
• Generate leads and cold calling prospective customers
• Manage a healthy sales pipeline of potential customers and convert to new customer accounts
• Conduct sales presentations and participate in RFQ (where applicable) to convert qualified leads
• Preparation and maintaining of documents and presentations, quotations, customer contracts, pipeline, sales reports, invoices etc
• Work closely with Head Office team to propose solutions which are aligned with internal operational required and customer's needs
• Work closely with Head Office team to formulate and execute country’s marketing plans and campaigns
• Responsible for smooth on-boarding of customers/key accounts (i.e. including but not limited to IT integrations, operations set-up, reporting structure, etc.)
• Regular monitoring of key customer accounts and performance to drive revenue and sales
• Account management and serving of customer accounts for exceptions handling and investigation reporting
• Contribute ideas and work with Head Office team to improve business offering and value to customers
• Act as the point of contact for operations for new business in the country (where needed)

• Prior experience and/or keen understanding of E-commerce and Logistics industry preferred
• Good communication and interpersonal skills
• IT savvy
• Able to multi-task and respond quickly and effectively to the challenges faced in a fast-paced environment
• Positive energy and attitude
• Team player and able to work effectively in a team

• Client Focus - Understands client’s business and organisation, sharing an interest and understanding of their needs. Keeps client informed of progress or problems enabling them to take alternative action where necessary
• Drive and Enthusiasm - Is motivated by meeting and beating deadlines. Strives to overcome barriers to achieving results. Displays a positive and energetic approach, and shows initiative ownership and responsibility
• Team Working - Shares information and knowledge with the team. Offers assistance to colleagues when they need it. Shows respect for others’ views and feelings
• Judgment - Makes logical decisions having considered all relevant information and alternative solutions. Considers the broader implications of proposed actions
• Communication - Speaks clearly and concisely, ensuring all important information is communicated. Asks relevant questions to ensure understanding. Is sensitive to client’s needs, remaining calm and confident, even in difficult situations. When required produces clear and well-structured written communication
• Quality and Operational Performance - Demonstrates a concern for quality of results. Identifies opportunities for continuous improvement. Checks work carefully, ensuring it is delivered ‘right first time'
• Planning and Organisation - Plans and schedules activities to ensure best use of time and resources. Takes a logical and systematic approach to work. Monitors progress on tasks and re-prioritizes to take account of changing circumstances as required
• Technical/Professional Skills - Demonstrates technical or specialist know ledge and skills related to the role. Makes decisions and solves problems based on sound technical knowledge. Has thorough grasp of relevant services, systems and procedures
• Creative - Generates innovative and creative ideas. Puts forward imaginative alternatives and questions traditional approaches. Considers the aesthetic look and feel of any documents or presentations

Singapore Airlines is internationally recognised for their excellence in customer service, operational performance, and innovation. They are proud to be one of the most respected travel brands in the world, known for their dedication to delivering a premium experience at every customer touchpoint.

At London Heathrow, they uphold these same values through their dedicated team, who work tirelessly to ensure every passenger receives a world-class experience, both on the ground and in the air. They foster a collaborative and supportive work environment, offering employees the opportunity to grow, contribute meaningfully, and take pride in being part of an iconic global airline.

If you're passionate about aviation, thrive in a customer-focused environment, and want to join an award-winning international team, Singapore Airlines would love to hear from you.

Apply now and begin a rewarding journey with Singapore Airlines.