Airlines Industry SME – Order Manager & IATA Standards

What success looks like in this role:

• Provides Business Systems Analysis advice and support on major projects across the company.
• Engages with senior leadership to identify and define business critical process improvements.
• Monitors Business Systems Analysis progress and status, identifying trends and resolving technical and process issues.
• Advises management on progress, status, trends and issues.
• Critically evaluates information gathered from multiple sources, reconciles conflicts and decomposes high-level information into actionable / discrete components to distinguish user requests from true underlying needs.
• Works with business and technical colleagues to ensure proposed architecture, application designs and implementation proposals align with and support current and anticipated business need.
• Monitors functional metrics to identify systemic issues, recommending resolution strategies.
• Provides subject matter expertise to help team members and systems users address identified issues and challenges.

Key Responsibilities:

• Analyze and interpret business requirements related to Order Manager functionalities.
• Provide expert guidance on the application of IATA NDC and One Order standards.
• Collaborate with business and technical teams to ensure alignment of Order Manager capabilities with industry standards.
• Define integration requirements and support the implementation of Order Manager with the Passenger Services System.
• Identify gaps and propose enhancements to support end-to-end order lifecycle management.
• Support testing, validation, and troubleshooting of Order Manager functionalities.
• Provide documentation, training, and knowledge transfer to internal stakeholders.

Required Qualifications:

• Proven experience in the airline industry, particularly in distribution, order management and PSS systems.
• Deep understanding of IATA NDC and One Order.
• Hands-on experience with Order Manager platforms and PSS integration.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work independently and collaboratively in a cross-functional environment.

Preferred Qualifications:

• Experience with airline retailing transformation projects.
• Familiarity with XML/JSON messaging standards used in NDC.
• Knowledge of airline revenue accounting and settlement processes.

Languages:

English (mandatory), Spanish (preferred)

You will be successful in this role if you have:

BA/BS degree and 8+ years’ relevant experience OR equivalent combination of education and experience
Master’s degree preferred

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

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