Technical Support Specialist

What is Voyageur Aviation Corp.?

Unfamiliar with what we do? No worries, we've got you covered!

At Voyageur Aviation Corp., we deliver innovative solutions to customers with unique aviation requirements. We are an integrated provider of specialized aviation services, including, advanced engineering and maintenance capabilities, part sales and logistics management, aircraft leasing, and contract flying operations both internationally and domestically supporting humanitarian missions, cargo, and workforce movements to remote communities. Our headquarters are in North Bay, Ontario, and we are a wholly owned subsidiary of Chorus Aviation Inc.

What we offer and what makes us special:

• We stand out as a leading company engaged in exceptionally distinctive projects, spanning captivating destinations worldwide, and collaborating with extraordinary and exclusive clients.
• We can turn your wildest imagination into reality, whether it's complete plane restructuring and modernization, complex maintenance, or a comprehensive plane redesign.
• Our team comprises the best, with unparalleled expertise. No one else on Earth can match what we achieve. We are true pioneers in avionic technology.
• Abundant growth opportunities await you here. Our employees choose to stay for the long term, thriving in a culture of continuous learning and boundless possibilities.
• We've got you covered! Our comprehensive benefits program is employer-paid and includes extended health care, out-of-country insurance, as well as life and disability coverage.
• Additionally, we offer a retirement pension plan, an employee and family assistance plan, and participation in the Employee Share Ownership Plan (TSX: CHR).

Explore your next role:

As a key member of the Heavy Maintenance team, the Technical Support Specialist will handle all incoming request forms by updating and maintaining detailed records in the company database. Categorize and research aircraft configurations, collaborating with stakeholders to gather accurate technical data. Review vendor documentation to identify suitable solutions.

Your responsibilities:

• Provide technical solutions for in-service and heavy maintenance issues affecting aircraft safety, reliability, and maintainability.
• Research OEM/vendor products and offer technical support using established data.
• Advise Maintenance Technicians on the interpretation and execution of technical instructions.
• Compile and deliver data packages post-STC/LSTC incorporation.
• Understand aircraft systems or coordinate with appropriate entities to resolve technical issues.
• Communicate problems and solutions clearly to customers and stakeholders.
• Respond promptly to support requests to maintain customer schedules and fleet utilization.
• Develop technical documents such as Technical Memos and Operating Instructions by interpreting and applying existing data.
• Prepare and submit damage reports to OEMs for efficient and cost-effective resolutions.
• Apply knowledge of Canadian and international aviation regulations to technical tasks.
• Provide AOG support onsite or remotely to restore aircraft operation quickly.
• Identify alternate parts/materials through analysis or OEM coordination.
• Obtain quotes and negotiate pricing with vendors to support budget adherence.
• Prepare and issue invoices for technical support services.
• Represent the company during third-party maintenance/modification validations.
• Demonstrate proficiency in interpretation of aircraft systems, maintenance processes, and engineering documentation.
• Continuously learn and adapt to new aircraft systems and components.
• Create documentation using MS Office and AutoCAD.
• Exhibit strong technical writing and communication skills.
• Work independently at remote locations when required.
• Define problems, collect data, and draw valid conclusions.
• Handle customer interactions effectively under pressure.
• Maintain professional relationships with vendors and OEMs.
• Show strong organizational and communication abilities.
• Understand AMO roles and responsibilities.
• Act with awareness of costing and invoicing strategies to benefit the company financially.

Your Distinctive Ingredients for Success:

• Completion of a technical diploma or degree in Aircraft Maintenance Technician Training from a recognized college is required.
• A valid Transport Canada AME license (M, S, or E rating) is preferred.
• Minimum of 5 years of experience in a similar role, or an equivalent combination of education and experience.
• Strong written and verbal communication skills.
• Proven ability to adapt, solve problems, suggest improvements, and support change implementation.
• Self-motivated with a collaborative, team-oriented mindset.

Eligibility:

You must be legally eligible to work for a Canadian company (e.g., be a Canadian citizen, permanent resident of Canada, or possess a valid work permit) and provide a clear Criminal Background Check.

You belong here!

Voyageur Aviation Corp. is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs.

Location and other Key Details:

• You will work full time out of our North Bay head office Monday to Friday.