Team Leader

Watches of Switzerland are seeking an experienced and passionate Team Leader to join their team in Heathrow Airport. The Team Leader is a role model in the Boutique and an ambassador for Watches of Switzerland brand. You will be an inspirational and motivational member of the team who will assist the Deputy/Boutique Manager to ensure that operating processes and procedures are maintained and continually improved providing a streamlined, Client orientated service. Helping to lead, motivate and develop the team you will be strategic and change orientated and drive this in a consistent manner across your store.

As a Team Leader your key responsibilities include:

• Assisting Management in leading and motivating the team to increase sales and ensure efficiency whilst creating a luxury sales environment
• Reviewing sales figures and putting forward recommendations to drive the business forward
• Competitor analysis
• Driving a high level of customer service
• Assisting with recruitment, performance management and training
• Conducting appraisals and performance reviews alongside Management
• Continuous development of staff
• Communication of business initiatives
• Adhering to policies and procedures at all times
• Key holder responsibility – opening and closing of the Store

The ideal candidate for this role will have previous retail management and team leading experience. In addition, you will have the following skills and experience:

Essential

• Proven record of delivery in a retail environment
• People, sales and customer focused
• Managing and delivering operating costs and identifying suitable efficiency improvements
• A positive, “can-do” attitude
• A passion for delivering exceptional customer service
• A great communicator with a natural flair for striking up conversation
• Eager to learn and build on your retail and product knowledge
• A flexible team player who is always ready to go the extra mile
• IT literate

Desirable

• Product knowledge
• Experience of working in a luxury sales environment
• Clienteling / event management 

Watches of Switzerland is a brand-accredited agent of a number of luxury Swiss watch houses, including Rolex, Breitling, TAG Heuer and Omega. Watches of Switzerland offer an all-encompassing suite of watch servicing and repairs to ensure watch needs are fully catered for, with expert guidance throughout the watch ownership journey. There are 15 Watches of Switzerland showrooms across the UK, including dedicated Rolex and Jaeger-LeCoultre boutiques. Their vision is to be the best watch and jewellery retailer, inspiring colleagues, working together with suppliers and creating memories to last a lifetime.