Student Support Officer

Company Description

At Skyborne, we’re more than just a Commercial Flight Training Academy, we are shaping the future of pilot training. In an industry that never stands still, we’re committed to staying ahead through constant innovation and improvement.

We are proud to operate three state-of the art training facilities. Our head office is based at Gloucestershire Airport, and to meet growing demand we have recently opened a second UK centre at Bournemouth Airport. We also offer training from our fair-weather base in Vero Beach, Florida.

Our fresh approach challenges the conventions of traditional training, helping us deliver real results for our trainees and airline partners. Whether you’re in the classroom, the simulator, or supporting behind the scenes, you will be part of a team driving change across every aspect of our academy.

At the core of Skyborne is a culture shaped by our values and pillars: we champion creativity in everything we do, foster a supportive, team-focused environment and set the bar high for quality and professionalism.

Our partnerships with major global airlines include British Airways, Jet2, Ryanair, DHL, TUI, Loganair amongst others.

Job Description

This role serves as the primary wellbeing point of contact for trainees at Skyborne. Based at the reception desk, the Student Support Officer provides approachable, day-to-day support, addressing wellbeing concerns, answering queries, and ensuring a positive and seamless trainee experience.

The role is also responsible for ensuring trainee welfare issues are managed effectively, including signposting to appropriate support services and informing relevant Heads of Department or other staff when necessary. A key aspect of this position is maintaining a visible and approachable presence around the Academy, offering trainees regular opportunities to engage in open and supportive conversations.

Key Responsibilities and Duties

• Primary wellbeing point of contact for trainees
• Liaising with students on a regular basis to check on their wellbeing: prior to exams, post exams, having presence around the facility
• Ensuring all students have a positive experience and promote positive wellbeing throughout the course
• Providing support to trainees and escalating concerns when required
• Signposting trainees to relevant resources and departments
• Assist marketing and events with planning social activities for students and carrying out risk assessments
• Attend meetings as required
• Liaise with the Internal Communications and Social Media team

Qualifications

• Experience in pastoral care (essential)
• Experience in a customer service/customer facing role (essential)
• Approachable and empathetic with excellent knowledge of the company and industry (desirable)
• Outstanding communication and interpersonal skills, both written and verbal, to deal effectively with internal and external contacts across all levels
• Ability to concentrate and work in a fast-paced environment
• Readily accepts changes and adjusts accordingly

Additional Information

Salary £28,000 - 40 hours per week

• Monday - Friday working pattern
• Available to work on weekends when required
• Occasional travel to second base in Bournemouth

We are committed to offering the most competitive benefits package, including:

• 25 days paid annual leave + 8 bank holidays (based on 5-day working week)
• Generous pension scheme
• Private health care
• Life assurance scheme
• Discounts with corporate partners
• Free on-site parking 
• Access to state-of-the-art training facilities and resources
• Opportunity to work with a dynamic and supportive team

This is an opportunity not to be missed. If you want to take your career to heights you never thought possible, then we want to meet you!