Student Services Coordinator

Position Purpose     

The Student Services Coordinator is responsible for assisting students in having a positive academic experience through orientation, support, and advocacy, and assisting in providing students access to programs and services available. The Student Services Coordinator will work on timely, effective and informative communication with students to ensure that any requirements, opportunities, and issues students may have, have been addressed and resolved.  

Key Duties:  

• Facilitate access to resources such as counseling, tutoring, and career services, ensuring students receive the necessary support throughout their academic journey.
• Plan and execute orientation events and workshops for new students, helping them transition smoothly into campus life and understand academic expectations.
• Track students' academic performance and involvement in campus activities, offering guidance and referrals as needed to help students stay on track and engaged with their education.
• Advise and advocate for students as they progress through their academic efforts and toward graduation, including discussion academic standing, attendance, or other retention challenges.
• Work with the Home Office Career Services Coordinator on G&E chart confirmation and quarterly audits of G&E and Cohort.
• Maintain contact and continued communication with students to develop rapport and an understanding of their needs and how to best assist them. 
• Aid students to help maintain their good standing academically and matriculate successfully.
• Track and report on student advising opportunities and input into physical and electronic student files.
• Develop a pipeline of resources such as programs, benefits, opportunities, for students to be able to access and utilize through seminars, workshops, and information sessions to support student retention. Update resource binder for frequently used resources including medical facilities, health providers, counselors, and other social or emergency services. 
• Take on special projects that promote connection to the college and develop student life such as webinars, organizational clubs, and other activities. 
• Assist students through the request process for Disability Services, act as a liaison between students and the Home Office Student Services Department, maintain confidential information, and facilitate any accommodation needed. 
• Conduct outreach efforts to connect with community partners and local area business for opportunities to benefit students. 
• Provide academic and professional related events and activities for students to further enhance the students’ exposure to their chosen fields or professional connections. 
• Coordinate with Career Services Department to ensure students receive information and assistance in preparation for or obtaining job placement that are temporary, while in school and in-field job placement after graduation. 
• Perform and complete other tasks that may be assigned by  the Supervisor.

Required Qualifications    

• High School Diploma or GED, or equitable on-the-job experience.
• Minimum 2 years’ experience in an academic environment as a support service or other staff member or as a student advisor.
• Ability to work in a fast-paced, performance-driven, compliance-oriented educational environment.
• Detail-oriented, analytical, highly organized, and have the ability to multi-task and work well under pressure.
• Demonstrate a high level of integrity, strong work ethic, and professionalism
• Persuasive and effective verbal and written communication skills, with a strong focus on customer service in an educational setting.
• Highly motivated and goal-oriented, with strong problem-solving skills.
• Must be able to work independently and as collaborative team member and have exceptional interpersonal skills.
• Excellent computer skills are required with proficiency in MS Office applications including, but not limited to, Word, Excel, Outlook, SharePoint, and Teams
• Exhibits a positive, team-oriented attitude by remaining flexible and available to work outside of scheduled hours when needed, as directed by the Supervisor.
• Ability and willingness to travel locally and/or overnight for business purposes.

Preferred Qualifications    

• Associates or bachelor’s degree in business preferred.
• CampusNexus experience

Work Schedule:  

• Full time hours, typically 8am-5pm or 9am-6pm Monday - Friday
• Two days per week schedules are from 11am - 8pm EST
  
• Some weekends and schedule flexibility will be required to ensure support for students

What We Offer     

The compensation range for this position ranges from $22.00 - $25.00 per hour, based on experience, qualifications, and other relevant factors. In addition to a competitive base salary, we offer a comprehensive benefits package, including:    

• 401(k) and Matching: Secure your future with our competitive retirement savings plan.   
• Comprehensive Health Coverage: Enjoy Health, Dental, and Vision insurance to keep you and your family healthy.   
• Life Insurance: Peace of mind with life insurance options.   
• Parental Leave: Support for new parents during important life transitions.   
• Paid Time Off: Recharge with paid time off to promote work-life balance.   
• Employee Assistance Program: Access to resources for personal and professional support.   
• Tuition Reimbursement: Invest in your future with financial support for further education.