Spanish Speaking Airline Customer Service Agent

Patrique Mercier Recruitment FR is excited to present a fantastic opportunity for a Spanish Speaking Airline Customer Service Agent. This role is ideal for individuals who love travel and have a passion for assisting customers, as you will be the first point of contact for Spanish-speaking passengers seeking help with their airline queries.

Responsibilities

• Deliver outstanding customer service to Spanish-speaking clients via phone, email, and chat.
• Assist with flight information, reservations, cancellations, and amendments.
• Address and resolve customer concerns and queries with efficiency and professionalism.
• Stay informed about airline services, policies, and industry updates to provide accurate guidance.
• Maintain detailed records of customer interactions in the CRM system.
• Work in tandem with other teams to ensure seamless customer experiences.
• Engage in continuous training to enhance knowledge of products and improve service delivery.

• Fluent in Spanish and English, with excellent verbal and written communication skills.
• Previous experience in customer service, preferably within the travel or airline sector.
• Strong interpersonal skills with a knack for resolving issues.
• Ability to work in a fast-paced environment while maintaining composure.
• Knowledge of customer service software and basic MS Office applications.
• Highly organized and detail-oriented.
• A genuine interest in travel and a desire to help customers have a positive experience.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...