Senior Technology Specialist - On site at Calgary Airport (YYC)

Description

We are a customer-driven solution delivery and assurance team within TELUS, responsible for providing network architecture and design, delivery and support to our customers. We focus on meeting customer’s business requirements by providing the state of the art technical solutions.

Key Responsibilities

• Document and manage the network environment, including diagrams, procedures, and project plans
• Troubleshoot and resolve performance issues to ensure high network availability
• Lead VoIP infrastructure design and upgrades per Solution Architect guidance
• Support operational and capital projects for VoIP services
• Perform IOS and software upgrades on Voice Gateways, Cisco Call Manager, and related systems
• Maintain VoIP certificates and configure call routing and messaging
• Keep all network and VoIP documentation current

Qualifications

Required Skills and Qualifications

• Work On site at Calgary Airport (YYC)
• 5+ years of Hands on experience/knowledge with migrating, installing, upgrading, maintaining, troubleshooting, and supporting the following:
  
  • Cisco Unified Communications Manager
  • Cisco Unity Connection
  • Cisco Emergency Responder
  • Voice Routers – ISR/ASR 2900 to 8300 series
  • Voice Gateways – eg: VG320, VG350 and ATA 190
  • SRST Gateways
• Hands on experience/knowledge with troubleshooting, and supporting the following:
  
  • Voice over IP - MGCP, H.323, T.38, SIP, Voice QoS protocols, etc.
  • Network Protocols – TCP/UDP, FTP, SFTP, TFTP, SMTP, SIP, DHCP, DNS
  • Traditional / Legacy integrations: PRI, FXS/FXO & Understanding of WAN technologies (MPLS, VPLS, SD-WAN, ISDN)
• Knowledge of Collaboration / IVR systems would be an asset. eg: MS Teams, UCCX
• Involvement in technology refreshes or evergreen programs
• Experience with Cisco, Juniper, and/or other major networking vendors
• Ability to work with diverse enterprise environments
• Experience with various network management tools such as Cisco DNA Center, ISE, Spaces, Palo Alto Panorama, etc
• Ability to work: independently, extended hours, overtime, and after-hours providing on-call 7X24 coverage on a rotational basis. Ability to travel and work on-site at a customer location is required
• Work with sophisticated clients through strong interpersonal skills
• Nice to have: CCNA or CCNP or equivalents are highly valued