Senior Manager Industry Solutions - Training

Employment Type: Permanent
Contract Duration: 

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining

Reporting to the Head of Central Sales, the Senior Manager Industry Solutions – Training will be responsible for selling and promoting IATA training products/services to defined customer categories and prospects. They will be accountable for achieving the revenue targets and developing new business opportunities for the sales pipeline.  They will also sell, manage and promote IATA training partnerships in the region. They are the regional product specialist for IATA training.

What your day would be like

Plan and execute sales activities for IATA Training products in coordination with the Regional Head of Sales, meeting the revenue target(s) and acquiring new customers. This will include account management, securing extensions of existing deals/renewals, and up-/cross-selling with existing customers. Adjust as necessary with a changing environment.

Identify new markets, segments, opportunities, and customers to continuously grow the business, including lead conversion during campaigns.

Work closely with Marketing and other sales channels on lead conversion during sales campaigns
Ensure application of the chosen sales methodology and techniques (currently Sandler) and usage of corporate tools.

Lead and direct customer engagement and negotiations as required.

Work closely with local offices to improve local commercial performance.

As a Regional Product Expert, develop and maintain subject matter expertise in IATA Training, reducing the need for product manager involvement in the sales process.

Represent IATA and its P&S in the region and with regional external stakeholders, actively contributing to targeted customer satisfaction levels with IATA P&S.

Monitor the market, selected customer profiles, competition trends and behaviors on behalf of the Regional Head and/or for own target category and prepare sales plan for own target category as part of the regional sales plan.

Ensure timely and accurate reporting, and up to date status of sales pipeline.

Successfully collaborate with regional colleagues and head office Lines of Business (LOBs), Product Managers (PMs), and support functions.

Provide feedback on pricing, product, functionalities to LOBs and PMs, contribute to product roadmaps and new product development (NPD).

Support OTC and Customer Service activities where needed.

Monitor commercial debts and achieve targeted bad debt levels.

Any other tasks as requested by the Regional Head of Commercial.

We would love to hear from you if

Proven ability to work in a sales team and to achieve targets within a highly dynamic sales environment;

Strong interpersonal skills, ability to build sustainable relationships with stakeholders;

Ability to absorb skills, techniques, attitudes, and behaviours that are required to execute the job according to our chosen sales methodology;

University degree in business administration, marketing, economics or another relevant discipline;
Minimum 5 years' experience in an international commercial or sales function;

Aviation industry background is preferred;

Excellent PC skills, particularity with MS Office Programs (Word, Excel, Power Point, Outlook, Teams) and MS Project as well as familiarity with databases and a CRM tool such as Salesforce.com;

Ability to, at least partially, work from home and in a virtual team environment;

Excellent oral and written communication skills in English; knowledge of additional languages would be an asset.

Travel Required: No