Seasonal Charter Coordinator

Wage:                $25.00
Hours of Work: Seasonal Full-Time (40 hours per week) April - September, Thursday-Monday working schedule 
Location:           Whitehorse, Yukon

At Air North we believe that connecting people is more than just a business—it’s a mission. With every flight, we’re bridging communities, empowering travelers, and showcasing the beauty of the North and other exciting Canadian destinations. When you join our team, you become part of a close-knit group that works together to make travel safe, enjoyable, and memorable. From our attentive service to our famous warm cookies served on board, every detail reflects our commitment to a welcoming experience with true Yukon hospitality. Join us if you’re passionate about making a difference and eager to be part of an airline that values community and commitment.

Why join us?

• Flight benefits for you and your family!
• Cargo shipping benefits
• Vehicle and home heating fuel discounts through Chieftain Energy for you and your family

Role Summary:

This position is responsible for providing a customer-centric approach to the planning and delivery of customer trip logistics, from proper documentation and administration of each customer interaction to aiding in all areas of Air North’s charter and FBO operations. This position is fast-paced and requires a high level of professionalism, as well as excellent interpersonal skills.

Key Duties and Responsibilities:

• Arrange charter trip logistics, including FBOs, ground transportation, catering, customs, and slot times
• Operate as the point of contact for clients’ trip logistics via phone calls, emails and face-to-face interaction while providing superior customer service at all times
• Work with various computer software programs to flight follow, ensuring clients and service providers are updated on changes as required
• Administrative duties as required to facilitate the department's delivery of a customer-centric product
• Deliver on our authentic Yukon hospitality standard that sets apart Air North, Yukon’s Airline from others
• Ability to work under pressure in a fast-paced team environment while maintaining accuracy and efficiency
• Flight logging, along with revenue and expense tracking duties to facilitate post-flight or FBO service invoices to clients
• Participate in a variety of shifts, including mornings, days, evenings, weekends, holidays and/or on-call to provide 24/7/365 availability to our clients

Must haves:

• Ability to work flexible schedules to support the 24/7/365 operation, with the potential of overtime during irregular operations
• Minimum of 5 years of customer service experience
• Strong computer skills, including Microsoft Office 365
• Fluent in English, including excellent written and oral communication
• Must be a Canadian citizen, Permanent Resident or show proof of right to work in Canada

Nice to haves:

• Flight Operations System knowledge, previous Flight Coordinator or transportation logistics planning experience is an asset
• Post-secondary education in Business Administration, Travel and Tourism, Aviation and Hospitality Services is considered an asset

Ready to join us?

• Submit your resume and cover letter explaining why you are an ideal fit for the role
• If selected, we'll reach out within 15 days for a brief introductory call
• Successful candidates will then proceed to an interview with our Recruiter and Hiring Manager
• We aim to make final decisions within 15 days of the initial call

At Air North, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We believe diverse perspectives drive innovation and service excellence, and we strive to build a team that reflects the communities we serve.

We welcome applications from individuals of all backgrounds and abilities. If you need reasonable accommodations during the recruitment process, please let us know, and we’ll ensure your needs are met so you can bring your best self forward.

Thank you for considering a career with Air North. We look forward to receiving your application and possibly welcoming you aboard!