Retail Account Manager

The Retail Account Manager will work with Retail Business Partners within the Bureaux, Essentials, Tech and F&B category and internal stakeholders, to maximise sales and passenger experience from all F&B and Retail units and commercial services in the terminal. 

• Ensuring all Business Partners operate within all Heathrow’s Fire and H&S policies and deliver safe, efficient and security compliant retail activity through best practice. 
• Use available data and analytics to inform decisions and develop solutions to grow sales and income, whilst improving the passenger experience, to continually improve the efficiency of our business partners operations. 
• Developing specific retail action plans for accounts to achieve financial Business Plan targets, working with Senior Account Managers to agree these.  To be the expert on the factors impacting on retailing in your accounts, and ensure business partners are working within the parameters of our vision,  to be an extraordinary airport, fit for the future. 
• Support Standards and Service initiatives set out by the Company (Retail Manager/ Terminal Operations/ Services). 
• To maximise business partners’ sales through developing and managing the local and head office relationship with our retail partners. Identifying and incorporating new opportunities, operational activities and work streams that maximise sales and service opportunities. 
• Keeping abreast of all Terminal developments and projects to identify and implement tactical opportunities, marketing promotions and joint initiatives to increase average transaction value. 

• Background in retail or F&B operations, ideally within Heathrow or comparable highstreet/travelhub settings. 
• Experience delivering projects which drive sales and passenger experience. 
• Clear communicator and influencer: experience at influencing key decision makers and communicating with confidence at all levels within a commercial and/or operational environment. 
• Strong financial and analytical skills, with proficiency in Excel and PowerPoint. 
• Ability to deliver challenging and demanding targets as well as being able to identify new tactical opportunities to grow revenue. 
• Good planning and organisational skills and a highly motivated team player.