Qssr-Akagera Aviation Ltd-Director Of People & Culture
Q-Sourcing
Full-time
On-site
Kigali, Kigali, Rwanda
I. PURPOSE OF THE POSITION
The Director of People and Culture lead and manages the human resources, communication, administration, and internal service delivery strategies at Akagera Aviation. The role ensures alignment between people-related functions and the company’s strategic business goals, while fostering a culture of high performance, employee engagement, professionalism, and continuous improvement.
II. MAIN RESPONSIBILITIES
II.1. Strategic HR Management
Contribute to strategic planning by aligning HR initiatives with Akagera Aviation’s growth objectives, such as expanding services across East Africa. Lead organizational structure reviews to ensure agility and optimal resource alignment.
Develop, update, and enforce HR policies and procedures aligned with international aviation standards and local regulations. Oversee workforce planning processes to align with current and future talent needs.
Advise leadership on workforce risks, people implications of key decisions, and HR best practices.
Advise the Executive Committee on the people implications of decisions and initiatives.
Oversee HR operations including policy implementation, disciplinary procedures, and compliance with labor laws.
Ensure compliance with Rwanda labor laws and regulations set by the Rwanda Civil Aviation Authority (RCAA).
Build and implement systems and SOPs to streamline internal HR and administrative processes.
II.2. Learning and Development
Develop and implement recruitment strategies to attract qualified candidates, including pilots, maintenance technicians, and administrative staff, with a focus on local capacity building.
Manage the full recruitment lifecycle, ensuring acquisition of competent and motivated talent.
Design and lead training and development programs based on needs assessments.
Coordinate with the Akagera Aviation Flying Academy to support training programs for pilots and drone operators.
Design and oversee a structured mentorship system across departments to support learning, knowledge sharing, and internal career development.
Implement and monitor an effective performance management system, including goal setting, appraisals, and feedback. Provide feedback and coaching to employees, particularly in high-skill roles like pilots and technicians.
Work with department heads to set performance metrics and career growth plans.
Manage the full recruitment lifecycle, ensuring acquisition of competent and motivated talent.
Design and lead training and development programs based on needs assessments.
Coordinate with the Akagera Aviation Flying Academy to support training programs for pilots and drone operators.
Design and oversee a structured mentorship system across departments to support learning, knowledge sharing, and internal career development.
Implement and monitor an effective performance management system, including goal setting, appraisals, and feedback. Provide feedback and coaching to employees, particularly in high-skill roles like pilots and technicians.
Work with department heads to set performance metrics and career growth plans.
Plan and execute succession planning and career development initiatives to build local aviation expertise.
II.3. Employee Engagement, Culture, and Communication.
Translate Akagera Aviation’s mission and values into clear behaviors and cultural practices.
Integrate values into policies, performance reviews, onboarding, and recognition
Promote inclusive behaviors and fair practices in hiring, promotions, and daily interactions.
Foster a positive and inclusive workplace culture in a multicultural setting, supporting expatriate and local staff.
Serve as a culture role model by demonstrating integrity, openness, and accountability in everyday actions.
Coach managers to align their leadership style with the desired organizational culture
Address employee grievances, mediate conflicts, and ensure fair disciplinary procedures in line with Rwanda labor laws.
Develop and manage internal communication strategies (newsletters, employee updates, events).
Lead initiatives that foster a positive and inclusive workplace culture (e.g., birthday celebrations, Umuganda, team building).
Promote staff wellness programs and manage employee benefits, including health insurance and leave plans.
Promote and uphold company values in everyday interactions and decisions.
Execute change and organizational development initiatives throughout the Company.
II.4. Support Services
Ensure alignment of IT infrastructure and support services with organizational needs.
Supervise the IT function to maintain data security, software compliance, and efficient systems performance.
Oversee implementation and update of enterprise software systems (e.g., HRIS, ERP, internal communication tools).
Monitor and ensure data privacy and cybersecurity protocols are in place and understood by staff.
Coordinate capacity building on digital literacy and IT usage across departments.
Oversee all administrative support functions, including office maintenance, supplies, and service providers.
Oversee HR-related administrative tasks, including contract management, visa processes for expatriate staff, and coordination with Kigali International Airport authorities.
Ensure proper record keeping, filing, and document control for the organization.
Ensure timely scheduling, travel coordination, and communication support for leadership.
Lead planning and execution of company events, workshops, and staff celebrations.
Monitor the quality and cost-efficiency of administrative vendors and outsourced services.
Ensure health, safety, and working conditions of office premises comply with company policy and labor regulations.
Lead sustainability and cost-efficiency initiatives related to admin operations (e.g., printing, utilities, recycling).
II.5. Team Leadership & succession planning
Provide leadership and direction to subordinates and Akagera Aviation staff, setting clear
performance expectations and fostering a value-based culture.
Conduct regular performance reviews, coaching sessions, and training programs to support the professional development of Akagera Aviation staff
Lead the recruitment of staff, train and mentor staff, fostering a high-performing and engaged team
II.6. Other
Generate and present monthly and quarterly HR reports and analytics to the Executive Committee, including updates on KPIs, staffing trends, and workforce metrics.
Any other related duties assigned by the supervisor
Requirements
III. QUALIFICATIONS
III.1. EDUCATION
Master’s degree in human resource management, Business Administration, Organizational Development or related field
Professional HR certification (e.g., SPHRI, CIPD, SHRM)
III.2. EXPERIENCE
Minimum of 8 years of progressive HR leadership experience, preferably in service-driven or aviation-related sectors.
Experience in managing cross-functional teams including HR, administration, and IT units.
III.3. VALUES
Integrity: We act honestly, fairly, and transparently in all our dealings.
Safety: We prioritize the safety of our employees, customers, and the general public.
Respect: We treat everyone with dignity and respect, embracing diversity and fostering an inclusive environment.
Accountability: We take responsibility for our actions and decisions, striving for the highest standards of performance.
Excellence: We are committed to continuous improvement and delivering superior service.
III.4. KNOWLEDGE, SKILLS & ABILITIES
Strong understanding of labor laws and HR practices in Rwanda.
High leadership and team-building skills.
High emotional intelligence, active listening and strong communication skills
Ability to manage resistance and drive change.
Proficiency in designing and implementing HR systems and processes.
Understanding of aviation-specific roles (e.g., pilots, maintenance technicians) and the ability to adapt HR strategies to a specialized workforce.
Strong problem-solving and decision-making skills.
Ability to model organizational values and act as a cultural ambassador.
Basic IT literacy and understanding of systems that support HR and Admin functions.
Flexibility and resilience under pressure.
Capacity to handle sensitive situations with confidentiality.
Strategic thinking combined with attention to operational details.
Ability to balance people needs with business demands.
Ability to own and drive implementation of others’ decisions.
Agility in adjusting to changing priorities, systems, and operational needs.
Ability to work in a fast-paced, high-confidentiality environment.
Ability to generate new ideas and improve processes in real-time.
Willingness to learn, be challenged, and see feedback as a tool for growth.
Upholds client-centric professionalism at all times. No tolerance for unprofessional behavior.
Fluency in English; knowledge of Kinyarwanda or French is a plus.
Must always prioritize flight safety and uphold the company's and country’s reputation
Q-Sourcing Servtec is an equal opportunity employer.
Deadline: 31 October 2025. Only shortlisted candidates will be contacted. Solicitation will lead to disqualification.