Operations Executive, Shenzhen Airport

Key Responsibilities

• Handle all back office operation tasks including general administration, maintenance, uniform, etc.
• Responsible for reporting and analysis, ensure information is well transmitted to related parties
• Be a real partner to sales team by providing quality follow up for all customer service cases 
• Work with related teams on customer service/aftersales service related issues in a timely and professional manner
• Ensure all company policies/procedures in store are followed and manage archiving for relevant documents
• Assist with implementation and accurate use of digital tools 
• Monitor overall floor operations and provide support when needed
• Be responsible for the application of procedures related to internal control and health & safety
• Identify system weakness of boutique and advise plan of improvement
• Handle other duties as assigned

Skills and Knowledge

• Minimum 3 years’ experience in luxury retail or 6 years’ experience in a multi-tasking customer-oriented environment
• Motivated to learn and improve
• Proactive, self-initiated, detail minded, creative, good team player, good communication skill
• Flexible, good common sense and good problem-solving skill
• Fluency in verbal and written English, Cantonese and Mandarin. Knowledge of French is a plus
• Familiar in computer operation with very good knowledge on usage of excel