Operations Controller
Draken EuropeDraken Europe offers exciting careers that matter.
We believe that mission success does not start with the mission itself. It begins with our people.
The Role
Operations Controller – Bournemouth International Airport
Location: Draken Europe Operational Base, Bournemouth International Airport
Contract Type: Full-time | Shift-based | On-call (additional remuneration)
Draken Europe is seeking a highly motivated Operations Controller to join our dynamic team at Bournemouth International Airport. This pivotal role ensures the safe, efficient, and compliant delivery of our flying programme and deployed operations. If you thrive in a fast-paced aviation environment and have a passion for operational excellence, we want to hear from you.
Key Responsibilities
Safety & Compliance
- Operate in accordance with Draken Europe’s Health and Safety Management System.
- Ensure all activities comply with SOPs, regulatory and legislative requirements.
- Act as the initial focal point for emergency response, executing actions per the Emergency Response Plan.
Operational Delivery
- Coordinate daily flight operations under the guidance of the Ops Control Leadership Team.
- Liaise with internal teams and external stakeholders to ensure smooth execution of the flying programme.
- Monitor aircraft in-flight, respond to issues, and communicate updates.
- Lead planning and coordination of detachments away from the Main Operating Base.
Additional Duties
- Conduct legal and compliant aircrew and aircraft rostering when required.
- Maximise operational performance and revenue.
- Support continuous improvement initiatives.
- Participate in out-of-hours callouts (additional remuneration provided).
Core Skills & Experience
Essential
- Previous experience in an aviation environment.
- Strong understanding of civilian and military aviation regulations.
- Proven ability to manage multiple resources in a dynamic setting.
- Demonstrated experience in managing change.
- Ability to obtain SC Clearance.
Desirable
- Experience in military fast-jet operations.
- Higher education (A-Level or equivalent).
- Familiarity with flight planning and crew rostering software.
- Exposure to both military and commercial aviation sectors.
Skills & Behaviours
- Highly numerate with strong analytical skills.
- Self-starter with excellent interpersonal abilities.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Effective communicator, adaptable to various audiences.
- Calm under pressure, deadline-driven, and solutions-focused.
- Builds credible, trusting relationships across teams and clients.
Communication & Collaboration
- Shares knowledge and best practices across teams.
- Communicates clearly and persuasively.
- Listens actively and responds constructively.
- Adapts communication style to suit different stakeholders.
Ready to take off with Draken Europe?
Apply now and become part of a team that delivers cutting-edge aviation services with precision, safety, and professionalism.
Our employee values
Draken is committed to eliminating unlawful and unfair discrimination and we celebrate the differences that a diverse workforce brings. A range of perspective and talent supports our values and drives our success, with a mix of voices generating better discussions, business decisions and outcomes for all.
To us, diversity means bringing your own perspective to the conversation; inclusion means having a voice - and equality means that your voice is heard.
At all our sites internationally, every member of the Draken Europe team is accountable to ensure that we are all treated fairly and with respect.
Intolerance has no place in our Company. We condemn it outright. Instead, we strive to create a culture where each person who joins our team feels they have the opportunity to succeed, to grow, and to work within an environment where they can be themselves.
We are also an Armed Forces friendly organisation, and as part of our commitment to the Armed Forces Covenant, welcome applications from veterans and services spouses and partners who met the criteria in our job specifications.
In line with our Disability Confident Commitments, we provide reasonable adjustments to facilitate our interview process, please liaise with us if any reasonable adjustments are required.