IT Desktop Analyst

Company Description

Senior plc is a FTSE 250 international manufacturing Group with 26 operations in 12 countries. The company is listed on the main market of the London Stock Exchange (symbol SNR). 

We design and manufacture high technology components and systems for the principal original equipment manufacturers in the worldwide aerospace and defence, land-vehicle and power & energy markets.

Senior's Purpose is to ‘help engineer the transition to a sustainable world for the benefit of all our stakeholders.’

We have a long history of well-respected brands and an excellent reputation in our key market sectors. Senior delivers value to its customers and shareholders via operational excellence that is underpinned by its people and processes.

Job Description

Job Title: IT Desktop Analyst

Reporting to: Group Director of Information Security

Location: Rickmansworth UK

Overview of the role:

Reporting to the Director of Information Security & Information Technology, this role is responsible for: -

 Providing 1st and 2nd line technical support to end-users across the organisation, ensuring timely resolution of desktop, laptop, and peripheral issues. The role focuses on delivering excellent customer service, maintaining hardware and software functionality, and supporting day-to-day IT operations.

Why Join Us?

• Work with a talented team of IT professionals in a dynamic environment.
• Competitive compensation and benefits package.

Key responsibilities:

• Respond to and resolve Level 1&2 support tickets via phone, email, and in-person and remotely via Teams.
• Support onboarding and offboarding employees, including device setup and recovery.
• Own user account management (e.g., password resets, access permissions).
• Advise and train users on best practices, new software, and hardware functionalities to enhance their efficiency.
• Responsible for managing, maintaining, and supporting all conference room technology, including audiovisual systems, video conferencing equipment, and collaboration tools to ensure seamless meeting experiences.
• Troubleshoot hardware and software issues on desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain operating systems and standard applications.
• Maintain accurate records of support requests and resolutions in the ticketing system, ensuring all relevant SLA’s are complied with.
• Perform routine maintenance tasks such as updates, patching, and backups.
• Ensure the IT estate fully complies with our IT policies and security standards.
• Manage and maintain an accurate IT asset database and catalogue.

Key Technical skills:

• Strong understanding of Windows OS, Microsoft 365, and common desktop applications.
• Familiarity with Active Directory, MS Azure, remote desktop tools, and ticketing systems.

Skills and Experience:

• Strong problem-solving and communication skills.
• Ability to work independently and manage time effectively.
• Customer-focused with excellent interpersonal skills and a professional, approachable attitude.
• Experience of providing support and working across all levels of the business including C-suite Executives.
•  A proven track record of providing 1st and 2nd line IT support in a blue-chip FTSE registered organisation.
• Ability to demonstrate staying ahead of new technologies and researching/proposing new ways of doing things
• Flexibility to work outside of standard hours when required
• Willingness to travel within the UK if required

Qualifications

Education & Certifications:

• GCSEs or equivalent; A-levels or IT-related diploma desirable.
• CompTIA A+, ITIL Foundation, or similar certifications (preferred but not required).

Additional Information

Why Join Us?

• Work with a talented team of IT professionals.
• Ability to help shape the future of our IT capabilities within a UK FTSE250 HQ environment. 
• Competitive compensation and benefits package.
• Flexible work environment with opportunities for remote work and professional development

Pay and Benefits:

• Competitive salary
• Generous bonus scheme
• Excellent Pension scheme
• Private Healthcare
• Life assurance
• Income Protection cover
• Employee Assistance Programme (EAP)
• Financial Wellbeing Programme
• Onsite parking
• Daily lunch
• Informal (non-contractual) flexible/hybrid working