Infrastructure Engineer

Job Summary

An opportunity has arisen for an Infrastructure Engineer to support and manage infrastructure services, systems, applications, and hardware in line with GKN standards and industry best practices. The role involves troubleshooting and resolving technical issues, assisting front-line IT staff with complex infrastructure challenges, and ensuring effective documentation and communication of problems and risks to maintain compliance and timely resolution.

Develops, maintains and administers infrastructure services, systems, applications and configurations and related hardware in accordance with GKN standards and industry best practices

Troubleshooting, diagnosing and resolving system, software and hardware problems

Support, Supports front line IT staff in complicated infrastructure related matters

Documents, tracks, monitors, and communicates problems and business risks to ensure timely resolution and compliance.

This role offers a hybrid working pattern.

How You’ll Contribute

• Deliver infrastructure services to agreed SLA requirements
• Troubleshoot/resolve problems associated with the infrastructure environment
• Work with hardware/software vendors to resolve technical support issues
• Coordinate and work with global architects and other regional Data Center teams to ensure infrastructure and systems meet GKN Aerospace standards in regards to functionality, security, and maintainability
• Deploy industry best practice approaches and standards
• Procure and replace hardware components when required
• Actively monitor the system infrastructure to manage business systems and security risks 
• Actively works with automating the IT infrastructure delivery
• Work with the following Key Processes:
  o    Event Management; monitoring , measuring against SLA, triggering and reporting
  o    Incident Management; log all incidents and resolve as quickly as possible
  o    Change Management; process approved changes from Build into Run
  o    Request Management; manage all requests to resolution or escalation
  o    Asset & Configuration Management; manage resources and configurations required to deliver services to agreed SLA

What You’ll Bring

To help us make a difference, you’ll bring your passion and expertise/ talent for what you do along with the following skills, experience, qualifications and attributes:

Essential

• Relevant Degree or equivalent experience
• IT infrastructure experience
• An ability to follow processes
• Self-driven with a motivation to succeed and provide world class services to the business  
• Relies on experience and judgment to plan and accomplish goals
• Experience working in a high availability, high demand environment
• Able to work effectively in a virtual team environment
• Strong documentation skills
• Good communication skills in English and native language – both verbal and written

Desirable

• Technical certifications in Operating Systems, Microsoft Azure or equivalent
• echnical certifications in Powershell or other relevant script technologies

What We’ll Offer

Once you’re on board you’ll get the following perks and benefits:

• Competitive salary dependent on experience
• Industry Leading Pension Scheme = we’ll match your contributions up to 8% on a 1 : 1.5 basis
• Life Assurance 8 x salary
• 25 days holiday + bank holidays
• Flexible working hours including the ability to finish at 12noon on a Friday
• Income protection
• Shopping discounts
• Cycle To Work Scheme
• Employee Assistance Programme
• Virtual GP Clinic for you and immediate family
• A collaborative, dynamic working environment