Guest Operations Specialist EDI

Guest Operations Specialist - Signature Aviation, Edinburgh FBO

Full-time, Permanent Contract

Salary: £29,000 per annum

Who we are:

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.

Signature provides a variety of benefits, programmes, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the communities where we operate and empowering the next generation of aviation professionals.

Your new role:

As Guest Operations Specialist you will help coordinate the smooth running of our Edinburgh Airport base which includes liaising with aircraft operators, travel organizers, the airport authority, third-party suppliers, air crew, passengers and relevant authorities to co-ordinate the arrival and departure of our clients’ aircraft at the airport.

You will be the face of the business providing world class service to our customers, ensuring a smooth transition through our facility whilst safely delivering ground services to our customers’ aircraft, including towing and fuelling.

As you might expect a longer list of duties is in the HR file, but we can discuss this at interview stage, along with salary, benefits and everything else about this brilliant role.

About You:

• Ability to work accurately under pressure in an operational environment
• Excellent interpersonal skills
• IT Literate and proficiency in using Microsoft Office programmes – Word, Excel, PowerPoint etc.
• Additional languages are desirable
• Valid and clean driving licence

What We Offer:

Our people are extremely important to us, so we offer a benefits package designed to motive and reward you, whilst considering your overall wellbeing and all-important work/life integration.

• Enhanced holiday entitlement 
• Defined Contribution Company Pension Scheme, with matched contribution up to 7.5% 
• Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling 
• Healthcare Cash Plan (Medicash) 
• Access to an Employee Perks platform (shopping discounts) 
• Free on-site parking (no bus)! 
• Full uniform provided 
• Full access to LinkedIn Learning and ongoing Training & Development Opportunities 
• Global Development Scheme Opportunities 
• Mentorship schemes 
• Recognition programme - performance, going above and beyond, service 
• Employee of the Month, Quarter & Year awards 
• Volunteering / Charity Days 
• Regular social events 
• Enhanced Family Friendly Leave Policies