Ground Operations & Cargo Controller

 

Ground Operations & Cargo Controller 

Application deadline: 10.08.2025 

Location: Spain 

Type of contract: Permanent

 

 

Our people are the heart of Norwegian.

We are made up of colleagues from different cultures and backgrounds who are united behind our vision: to become the most loved and trusted airline in Europe.

Norwegian embraces a culture of equality, fairness, sustainability, respect, and inclusion in everything that we do.

We have implemented an Equality Plan to safeguard a selection process without discrimination on the basis of gender, age, culture, nationality, ethnicity, physical abilities, political and religious beliefs, sexual orientation and other attributes.

Embracing this culture is critical to our business success and makes us stronger together.

 

 

 

 

 

Are you our new Ground Operations and Cargo Controller?

 

Come join our team!

Due to the significant growth, we now seek to strengthen our Ground Operations Team with a Ground Operations and Cargo Controller, based at our Support Office in Barcelona. 

This position will be responsible for coordinating all ground and cargo operations activities for the Norwegian fleet at our bases and outstations. We are looking for a highly motivated person with the ability to perform in a highly dynamic and fast paced work environment.

 

 

 

We can offer: 

 

• Market-aligned compensation
• Possibility to travel in Europe with employee priced tickets 
• Set your own footprint in a friendly working environment
• Passionately colleagues and an energetic and innovative work environment
• Employee share savings plan

 

 

 

 

You are our ideal candidate if you have:

 

• Recognized Travel & Tourism or relevant aviation qualification
• Minimum 3-5 years’ experience in an airline or ground handling agent
• Knowledge of applicable legislation in the aviation industry such as EU 261/2004.
• Experience with airline reservations/departure control systems (DCS)
• Analytical skills related statistical analysis and performance reporting.
• Highly proficient in use of Microsoft Office software

 

 

 

 

This job is for you if you are:

 

• Self-motivated, extremely flexible, and willing to work unsociable hours.
• Proven record in problem solving and schedule disruption resolution.
• Excellent communication skills.
• Ability to work well under pressure and meet commercially critical deadlines.
• Able to work independently.
• Fluent in English - written and spoken.

 

 

 

In this role you will be responsible for: 

 

The Ground Operations Controller will be responsible coordinating the day-to-day activities operation of Norwegian, ensuring that the operation is carried out the highest degree of efficiency and customer satisfaction. Duties include but are not limited to:

• Coordinate Company’s daily ground operations activities at all stations taking into account GOC and IOCC requirements.
• Liaising with GHA’s at all stations to control if OTP is achieved and there’s no missing data provided from GHA’s into our systems.
• Contacting handling agents for passenger transport/accommodation needs only in the case that OCC-IRR requests our assistance.
• Posting information in LIDO Briefing about special passenger handling activities such as carriage of VIP’s, DEPU/DEPA/INAD
• Respond to ad-hoc flight and cabin crew requests in relation to ground operations.
• Liaise with the area managers and other stakeholders regarding operation.
• Organizing all ground handling requirements at diversion stations as the need arises
• Report spotted or detected non-compliant procedures or policies.
• Providing aircraft documents, such as noise certificate among others, when requested by airport authorities or handling agents in cooperation with Flight Operations engineers.
• Assist managing Ground Operations related users for notices distributed through the Company's digital documentation management system.
• Survey monthly LIRs from each operating station and requesting DGR certificates on behalf of NP
• Coordinate ground activities with our wet-lease clients.
• Informing stations that are receiving an aircraft with limitations about its requirements for that day’s turnaround.
• Sending daily report with information of affected stations on regards of deviations from standard operations
• Respond to ad-hoc GHA’s and Cargo requirements according to each situation.
• Conduct supervision of Cargo acceptance check list on behalf of NP by collecting spot checks of acceptance document and corresponding training certificate.
• Perform daily checks by comparing Cargo LDM figures to SmarKargo and JENA systems.
• Upload required documents for flights carrying cargo out of OSL to SmartKargo e-pouch.
• Coordinate ad-hoc catering requests when needed with the assistance of Inflight Services and GateGroup
• Advise stations on behalf of Inflight department if any catering swap is needed.
• Advise ground operations teams of significant events affecting the operation through the workplace chat application.

 

 

 

Do you have any questions? 

If so, please contact: 

 

Maria Gol Montserrat

Ground Operations Support Manager

Email: Maria.Gol@norwegian.com

 

 

 

Apply today and be a part of creating our journey!

Applications are reviewed and interviews are conducted on an ongoing basis, and the position may be filled before the deadline.

 

So, what are you waiting for?  

If you love the thought of working with us, we encourage you to click the Apply Now button to complete our online application. You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us.  

 

Please note: We can only accept applications that have been submitted through our recruitment system. We will accept Your CV and Cover letter, in both English or in a Scandinavian Language

 

“We care for each other, our customers and our environment as we navigate the skies the Norwegian way”

We hope to welcome you on board! 

Location: Spain 

Travel required:  

Application deadline: 10.08.2025 

 

 

Our Story

 

The Norwegian group is a leading Nordic aviation company, headquartered at Fornebu outside Oslo, Norway. The company has over 8,900 employees and owns two of the prominent airlines in the Nordics: Norwegian Air Shuttle and Widerøe’s Flyveselskap. Widerøe was acquired by Norwegian in 2024, aiming to facilitate seamless air travel across the two airline’s networks.  

 

Norwegian Air Shuttle, the largest Norwegian airline with around 5,400 employees, operates an extensive route network connecting Nordic countries to key European destinations. In 2023, Norwegian carried over 20 million passengers and maintained a fleet of 87 Boeing 737-800 and 737 MAX 8 aircraft. 

 

Widerøe’s Flyveselskap, Norway’s oldest airline, is Scandinavia’s largest regional carrier. The airline has more than 3,500 employees. Mainly operating the short-runway airports in rural Norway, Widerøe operates several state contract routes (PSO routes) in addition to its own commercial network. In 2023, the airline had 3.3 million passengers and a fleet of 48 aircraft, including 45 Bombardier Dash 8’s and three Embraer E190-E2's. Widerøe Ground Handling provides ground handling services at 41 Norwegian airports. 

 

The Norwegian group has sustainability as a key priority and has committed to significantly reducing carbon emissions from its operations. Among numerous initiatives, the most noteworthy is the investment in production and use of fossil-free aviation fuel (SAF). Norwegian strives to become the sustainable choice for its passengers, actively contributing to the transformation of the aviation industry.