Global Head of Aerospace Claims

At AIG, we are reimagining the way we help customers to manage risk. Join us as Global Head of Aerospace Claims.

Make your mark in Human Resources

At AIG, people are our most valued asset, the primary source of our competitive advantage and the foundation for everything we do. HR partners with business leaders to recruit, develop and retain top talent. We position our employees to reach their full potential by providing them with the tools and opportunities to develop their career while maintaining a work/life balance. HR supports a diverse and inclusive workforce that fosters a sense of belonging and encourages our employees to be themselves in the workplace.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. 
 

How you will make an impact

• Provide strong technical Aerospace claim leadership across all AIG Aerospace Claims aimed at ensuring the best possible loss outcomes through Total Cost of Claim management and initiatives
• Act as the Global Aerospace Claims coordinator for large claims, authorizing reserves and payments within granted authority and referring over authority claim decisions to appropriate Senior Claim leadership
• Responsible for timely and accurate reporting of all Aerospace major claim casualties & catastrophes involving AIG Aerospace policies
• Delegate, in accordance with Global guidelines, reserving, payment and settlement authority to AIG Aerospace Claim team members in conjunction with Global, International, Specialty, Regional & Country Claim management
• Work closely with International, Regional and Country Claim executives / managers to ensure appropriate resource levels & skill sets to support AIG’s Global Aerospace claim portfolios
• Review and implement corrective actions for continuous Aerospace claims operational improvement identified through claim & business operational metrics, MBR / QBR processes, business & actuarial analysis and other available data reporting in conjunction with International, Regional and Country claim leaders
• Establish and maintain strong relationships with Aerospace underwriting, actuaries, finance, risk control, reinsurance and other stakeholders
• Develop and maintain relationships with Global, Regional, and local Aerospace customers, brokers & producers
• Consistently review existing best practice guidelines and claim adjustment procedures & upgrade as needed to be the best in practice in Aerospace claim management
• Maintain Aerospace claim team skills by developing, delivering and supporting claim handling and technical training to keep claim staff current with industry custom & practice. Recruit and retain best available Aerospace claim talent
• Lead AIG’s Global Aerospace claim industry thought leadership by contributing to and participating in Aerospace market groups, committees, seminars, programs & industry events
• Responsible to identify and report Global Aerospace claim trends, lessons learned, emerging risks & loss mitigation opportunities and share with relevant Aerospace stakeholders (underwriting, actuarial, finance, risk management)

• Promote and drive a proactive customer claim experience leveraging Digital, Shared Service and technical claim processes within Global Aerospace claim teams / operations
• Participate in, contribute to and support Global, International, North American and Specialty claim leadership programs and initiatives.
• Enable and facilitate Global Aerospace Claim team compliance with all appropriate governmental regulatory and AIG Corporate claims governance guidelines

Leadership Skills:

• Proven leadership and personnel management skills.
• Demonstrated ability to manage a global claim business and a broad range of product & regional stakeholders.
• Highly collaborative capabilities across functions and geographies.
• Ability to manage and influence in a worldwide matrix structure

Technical Skills and Expertise:

• Expert technical Aerospace industry & claim knowledge to manage & oversee AIG’s Global Aerospace Claim portfolio
• Demonstrate an established & proven reputation in Aerospace Insurance claim management
• Ability to manage to general expense budget and minimize the total cost of Aerospace claims in indemnity & expense
• Identify, develop, and implement process improvement and efficiency opportunities
• Existing strong relationships with Global Aerospace stakeholders, customers, brokers & producers

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

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