Flight Operations Customer Support Engineer (F/M)

🔎Context of the role:

Are you an aviation enthusiast with airline experience?

Within the Customer Experience you will participate in the OpenAirlines project, in the realization of our various applications marketed in SaaS, you will have the opportunity to embrace the great challenge of making aviation more fuel efficient and greener.

You will be based in Toulouse city center.

You will be responsible for providing support to our worldwide customers: the airlines in order to help them reducing their CO2 emissions by using our SkyBreathe plateform.

You will be in contact with airlines’ flight operations engineers and pilots from more than 70 airlines all around the world.

If you are passionate about flight operations, if you like helping people, teaching them how to better use our products, investigating real flight data, understanding Standard Operations Procedures (SOPs) in order to better configure our products, and if you want to evolve in a dynamic environment, this job opportunity is for you.

You will work within the Customer Experience team whose mission is to ensure customers are adopting our solutions, are really satisfied and are getting concrete value from our products by reducing their CO2 emissions.

As part of the Customer Support team, your mission will be to provide high quality support to all of our customers and ensure that customers’ satisfaction remains high.

You will also work closely with the Product and Engineering teams to share customers’ feedback and ideas for new features enhancing our products.

By joining us, you will directly help airlines to reduce their CO2 emissions.

🏋️‍♂️Activities & Responsibilities:

• Supporting customers daily regarding the usage of the software SkyBreathe.

• Monitoring of airlines’ data integration and data quality.

• Investigating issues in airlines’ flight data and operational data.

• Enriching the knowledge-based articles to make our customers more autonomous.

• Regularly reporting to the Customer Success, the Product, and the Engineering teams about ongoing issues and product evolution demands.

• Submitting proposals to ease daily support and reduce support workload.

• Responsible for the customers’ satisfaction regarding support.