Flight Follower – Overnight Position

SKYSERVICE BUSINESS AVIATION 

Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you. 

JOB PURPOSE:

As a Flight Follower, you will be a critical part of our 24/7 operations team, ensuring the safe, efficient, and seamless execution of flights during overnight hours. Working closely with Flight Crew and global service providers, you will monitor active flights, manage last-minute changes, and provide real-time operational support. Your role is essential in maintaining situational awareness, ensuring regulatory compliance, and delivering exceptional service to our clients and crew. 

SUMMARY OF RESPONSIBILITIES:

• Monitor active flights overnight, ensuring real-time tracking, situational awareness, and proactive communication with Flight Crew and stakeholders. 
• Provide overnight operational support to Flight Crews, including flight following, actioning change request, planning support for overnight flight requests, and rerouting assistance. 
• Coordinate with airports, customs, and ground handlers to confirm services and resolve any overnight issues or delays. 
• Ensure compliance with crew duty/rest regulations and operational standards as outlined in the PPM and Canadian Aviation Regulations (CARs). 
• Manage overnight customs notifications, overflight and landing permits, and liaise with international authorities as needed. 
• Respond to last-minute operational changes, including aircraft swaps, schedule adjustments, and service disruptions. 
• Conduct risk assessments for overnight or high-risk destinations in collaboration with management and crew. 
• Support overnight quoting and route planning for urgent charter requests or schedule changes. 
• Perform post-flight reviews and assist with updating flight logs and trip profiles as required. 
• Administrative support, including weekly fuel rate uploads, crew expense review, financial reconciliation and additional duties as assigned.
• 5 days on, 2 days off | Working hours: 10:00 PM – 6:00 AM (Eastern Time) | Typical workweek: Sunday to Thursday or Tuesday to Saturday

QUALIFICATIONS AND SKILLS REQUIRED:

• Minimum of one year experience in aviation an asset;
• Proficiency with MS Word, Excel and Outlook.
• College Diploma or Bachelor’s Degree in Aviation Management, Business Administration, or equivalent experience. 
• Strong understanding of flight operations, international handling, and regulatory compliance. 
• Previous experience in business aviation or 24/7 operations is highly desirable. 
• Familiarity with CARs, FAA, and EASA regulations is an asset. 
• Proficient in Microsoft Office (Word, Excel, Outlook); experience with flight tracking software is a plus. 
• Excellent problem-solving and communication skills, especially under pressure and during overnight hours. 
• Ability to work independently, make sound decisions, and manage multiple priorities in a fast-paced, time-sensitive environment. 
• Flexible to work overnight shifts, weekends, and holidays as part of a rotating schedule.