Experienced Customer Success Manager (F/M) - Montréal (Canada)

🔎Context of the role:

Are you an aviation enthusiast with airline experience?

As part of the OpenAirlines Customer Success team, you will be in charge of a portfolio of customers and will act as a trusted advisor to them.

You will work jointly with our customers to develop success plans to ensure they achieve their objectives while having a great experience with our solutions and identifying opportunities for further success.

You will be based in Montreal, Canada.

📋The main tasks of the Customer Success Manager are to :

• Manage onboarding, training and support to airlines’ users

• Boost customers’ adoption and engagement

• Monitor the airlines satisfaction and ensure it stays at the highest level

• Proactively conduct analysis to optimize airlines’ operations, with dedicated consulting offers and in relation with upsell of new products

• Advocate and liaise with internal teams, including Product, Engineering to improve customers’ experience and share customers’ requirements

• Provide pre-sales technical support to the Marketing & Sales team

Missions have usually a multi-dimensional aspect by mixing several components: flight operations (airlines operations, fuel efficiencies best practices), IT (data analysis, system customization), organization (project management, change management) and customer relationships (trusted advisor with interactions at all levels)