Engineer Product Support

Task Responsibilities:

• Overseeing upgrades and maintenance of software applications related to our flight applications in order to streamline business processes.
• Providing software application support under the supervision of the Senior Engineer.
• Performing analysis on software application functionality and suggesting improvements.
• Documenting processes and monitoring application performance.
• Work closely with IT Integration, IT Operations and IT Architecture team on upgrade project and major release management.
• Establishing the root causes of application errors, and escalating serious concerns to management and providers.
• Be a business partner interface for functional evolution analysis, gathering requirements and follow up actions and timeline.
• Experience in supporting any of the following applications would be considered as an advantage : AIMS, Lido, Jeppesen. 

Essential Requirements For The Position:

• Master's degree in IT or a relevant/related field.
• 5 years of experience working in supporting application services and processes and/or experience working as a Product Owner.
• Support of aviation/flight operations applications will be considered as a strong asset.
• Experience in the airline industry, it’s processes and challenges will be considered as an advantage.
• Technology oriented with in depth understanding of functional support.
• Able to coordinate activity of the team and to align priorities and planning with technical team.
• Excellent problem-solving and analytical skills.
• Ability to educate technical and non-technical audiences on various topics.
• Effective verbal and written communication skills in English. Any other language (e.g. German, French) will be considered as an advantage.
• Coding experience would be considered as an advantage.

Working Conditions:

• Full-time permanent position based in our HQ in Luxembourg.
• The candidate will work in an Agile, friendly and innovative but operational Azure only environment in a young and dynamic team.
• Normal office hours are to be expected, with occasional work outside these hours to perform tasks (planned or unplanned) on the environment. The position holder might have to be an stand-by outside the normal office hours and weekends in case of incidents. It is expected that during critical incidents the candidate can commit to resolving the incident to the end if required.
• Valid car drivers license.
• Be willing to occasionally travel as required by our international organization.
• A Certificate of good conduct (casier judiciaire, Polizeiliches Führungszeugnis) will be required in case of positive selection.