Desktop Support Technical Apprentice

Job Description
We are looking for an IT Apprentice to join our team and provide essential support across a range of IT services. This is an exciting opportunity for someone looking to start their career in IT, gaining hands-on experience while learning from experienced professionals. The successful candidate will play a key role in delivering day-to-day technical support and will be involved in a variety of tasks and projects, helping to ensure the smooth running of our IT systems.

Responsibilities include, but are not limited to:

• Assist with the day-to-day technical support for end-users of client systems, VOIP telephones, smartphones, tablets, printers and computer hardware
• Assist with incidents & requests using Service Desk ticket management system.
• Assist with maintaining the asset tracking system when required
• Participate in project work as required such as software and hardware refresh programmes   
• Help deploy, maintain and support iOS devices
• Assist with software vulnerability management
• Possible travel to support other sites within the UK

Lockheed Martin is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. Diversity and inclusion are fundamental to our culture and reflect our values of doing what's right, respecting others and performing with excellence. By engaging with all our employees' diverse talents and experiences every day, we can innovate different and better, creating cutting edge solutions and unparalleled customer value.

We know that diversity of thought leads to better solutions for our customers. Our top priority is finding the best candidate for the job and if you are interested in the position, we’d love to hear how you might contribute to our mission and our team and would encourage you to apply, even if you don’t believe you meet every one of the criteria set out in our job advert. In addition, we are committed to inclusion of all individuals and will make reasonable adjustments to our applications process. If you require assistance or adjustments to participate in the job application or interview process, please contact recruitment.lmuk@global.lmco.com or call 023 92 458 000.

• IT skills
• Attention to detail
• Good organisational abilities
• Analytical and logical thinking
• Team working
• Self-motivated with initiative to learn from colleagues
• A desire to build a career within Lockheed Martin
• Ability to demonstrate customer service skills
• Interest in end user IT support
• Must be a good team player and able to use own initiative
• Must have good problem determination skills
• Communication skills – both written and verbal

Qualifications

• GCSE or equivalent English (Grade Pass) essential
• GCSE or equivalent Maths (Grade Pass) essential
• GCSE or equivalent IT (Grade Pass) desired

Business Environment
This exciting opportunity for a Desktop Support Apprentice will be based at the Ampthill location within the IT Function. The IT Function provide UK wide support to all the business areas.

This role provides opportunity to complete a Level 3 Information Communication Technician apprenticeship in conjunction with the apprentice provider Impact Futures.

Enterprise Business Services (EBS) consists of LMUK IT Services, Payroll, ESH, HR and Finance functions. With employees located throughout the UK, EBS provides UK wide support to the LMUK business areas.

What we offer you
At Lockheed Martin our employees come first and therefore your physical, mental and financial wellbeing matters to us. On top of working in a highly supportive, friendly, respectful environment you can expect so much more.

We are an employer in support of and offering Flexible working with the option to also work a 4 day week depending on business requirements, where you have the option of Fridays off. We offer Competitive salaries alongside a flexible holiday entitlement.

We have a Wealth of benefits available to you that can be selected through our wellbeing tool upon commencement of employment. Just a few of our amazing benefits are shown below:

• Private Medical Insurance
• Competitive Pension
• Dental
• Critical Illness
• Life Assurance
• Travel Insurance
• Employee discounts for top high street shops
• Employee Assistance Program which includes free face to face counseling sessions, Legal advice, Financial advice, etc
• Internal training and development alongside our Education assistance programmes
• Reimbursement for a professional membership
• Competitive policies that support flexibility and family leave inclusive of enhanced maternity leave