Job Description Summary

At Dowty (a GE Aerospace company) we have an exciting new opportunity to join our customer contract management team as a permanent Customer Services Specialist onsite at our cutting edge engineering site in Brockworth, near Gloucester. You'll join a dynamic team supporting all Dowty customer operations support activities. In this role, you’ll manage key airlines and defence accounts, owning day-to-day order execution, and keep customers flying by resolving issues fast. You’ll be the pricing focal, ensuring contractual compliance, providing clear status reporting, and partnering cross-functionally to deliver on-time to customer requirements.

Job Description

Key responsibilities

• Account management: Own assigned customer accounts; ensure adherence to contractual terms and service levels

• Order execution: Prepare quotes, accept POs, oversee contract approvals, and progress orders through to shipment

• Pricing: Apply approved pricing models; coordinate with Programs/Commercial/Finance; maintain audit-ready records (incl. FAR 15 where applicable)

• Customer support: Triage and resolve queries and escalations; communicate accurate shipment dates and recovery plans where required

• Reporting and KPIs: Produce weekly order status and performance reports; drive actions to achieve OTD, invoice accuracy, and Service Level Metrics

• Financials: Create invoices and credit notes; resolve invoice queries; support cash collection

• Continuous improvement: Maintain and improve Quality system processes and Standard Work; train peers and promote best practices

Qualifications/requirements

• This role requires basic experience in the Services & Customer Contract Management arena. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).

• Commercial/Customer operations experience within manufacturing or a similar operational environment.

• Prior pricing experience; US Government regulation experience preferred

• Proficiency with ERP systems (Oracle Preferred) and customer portals

• Demonstrated success in fast-paced, high-pressure environments

• Strong analytical, communication, and stakeholder management skills

Desired characteristics

• Effective cross-functional collaborator

• Ability to develop, improve on team processes

• Familiar with order and shipping processes executed via customer portals

Success metrics (what good looks like)

• On-time delivery (OTD) to target for assigned accounts

• Reduced order cycle time and backlog aging

• High responsiveness to customer queries (Service Level Agreement adherence) and improved customer satisfaction

Total Reward

At GE Aviation we understand the importance of Total Reward.  Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.

As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;

• Non-contributory Pension          

• Life Assurance

• Group income protection            

• Private medical cover    

• Holiday Hourly equivalent of 26 days, with flexible option to buy or sell

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS

Right to Work

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.

Additional Information