Customer Care Agent - Bristol Airport

Aviation Recruitment experts Optime are looking for Customer Care Agents to join a well-respected and successful client at Bristol Airport.

Working as a member of the Passenger Assistance Team, you will be responsible for delivering customer service excellence to every passenger requiring support, passengers with hidden disabilities or those requiring assistance due to mobility restrictions.

Please note: As this is an airport role, successful candidates must pass security checks in-line with CAA regulations. These checks include 5-year work and address history, DBS (must have no disqualifying criminal convictions), valid Right to Work.

What's on offer:

• Rate of Pay: £12.68 per hour
• The earliest start time being 03:00am and the Latest finish will be 00:00am.
• Weekly Pay
• Temp to Perm (performance-based)

Start Dates:

• September 2025

Shift Patterns:

The airport is operational 365 days a year, 7 days a week, on offer there is Full Time or Part Time Hours available, please find below hours:

Full Time:

5 on 3 off done on a rotational basis – This could be subject to change!

8 to 12 hours per day.

Part Time:

3 shifts per week done on a rotational basis - This could be subject to change!

18 to 27 hours per week

This role will require you to be flexible across all hours of work!

Key Duties:

• Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
• Being professional, polite and courteous at all times.
• Providing assistance with the passenger luggage.
• Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
• Ensuring that wheelchairs and buggies are always clean and tidy.
• Ensure that Centralised Control is updated on progress by use of IT handsets.
• Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
• Any additional reasonable duties, as assigned by operational management.

Requirements:

• Must be able to start as early as 03:00 am
• Great work ethic.
• Excellent communication skills.
• Strong Customer Service.
• Self-motivated and willing to work using own initiative.
• Full UK Driving license (desirable).
• To multitask and remain calm under pressure.
• Previous airport experience is an advantage but not essential.
• Proof of current address.
• Successful candidates will be required to complete a basic DBS record check following interview in line with CAA requirements.

PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.

For an opportunity to interview for this fantastic role, please submit your CV to apply!

Optime Group is acting as an Employment Business in relation to this vacancy.