Employment Type: Fixed Term Contract
Contract Duration: 4.5 Months - until 19 December 2025
At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.
• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!
International team dedicated to promote added value products and services in the airline industry
Implementation of all account administration, payment and collection activities resulting from sales from IATA worldwide.
Processing of customer complaints which fall within
the scope of the assigned responsibilities.
This is a key interface role between operations and cash recovery. The successful candidate will be expected to increase customer satisfaction by positively managing the relationship with IATA customers through written and verbal communication.
Experience in cash recovery activities and customer queries management.
High productivity required
Good communication skills, both in writing and verbally
Travel Required: N
Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!