Career opportunities: Business Analyst

Introduction

Are you that analytically ambitious new Cargo colleague? KLM Cargo is working on its digital ambition to become more data-driven and on programmes to replace legacy systems and the relocation of the entire Cargo operation at Schiphol to a new innovative warehouse. With over 135 cargo warehouses in Europe, more than 40 trucking partners and 2 airports from/to which cargo is transported, you can imagine that trucking is an important part of AFKL Cargo's logistics chain. To optimise trucking operations within the AFKL Cargo Group, we have therefore developed an in-house cloud-based application. eTruck is used by colleagues within both AF and KL for all kinds of (preparatory) transport processes: from freight planning on the trucks and ordering the right trucks in the process, to monitoring the operation and ultimately invoicing.

The application has more than 8 different user groups across Europe and offers numerous innovation opportunities, in which you as a Business Analyst play a key role! Innovation topics include using operational data in optimisation engines for improved freight planning on trucks, improved ordering of required trucks and even adjusting trucking schedules. Another hot topic is building a so-called execution monitor to provide insight into operational trucking data in one location for hubs and planners. The aim of these innovations is to reduce transport costs through higher loading rates and improve customer quality (e.g. FAB/DAP). As a full-time KL Business Analyst, you will analyse these improvement opportunities and translate the resulting business opportunities into IT development within a joint AF.

What are you going to do?

As a Business Analyst, you will contribute to the development and innovation of the international Operational Cargo IT and process landscape. You will be part of an ambitious, driven multidisciplinary business and IT team contributing to Cargo's huge ambition.

• You will have the opportunity to delve further into developing products and defining processes. You will work simultaneously to develop your expertise.
• You will work together in an agile way. Together with the teams, you determine how to work within Cargo Operations and develop a vision of the future. In doing so, you will help the Product Owners set the right priorities on the backlog, form vision and solve problems.
• You will work in a complex dynamic global operational work environment. Based on in-depth process analysis and data analysis, you will map the current processes and present alternatives in continuous dialogue with the business.
• You analyse new and existing business processes and data, and in doing so, you are responsible for drafting the corresponding business and IT requirements.
• You analyse problems and define feasible and effective solutions.
• You accept and evaluate products from the development process, ensuring the realisation of the defined business objectives. Depending on the project or product, you work together with business management, programme management, product management, Information Services, IT suppliers and other departments within the Air France KLM group.

Where do you land?

You will work within an innovative and dynamic team that contributes to Cargo's huge ambition, the team is located within KLM's Business Process Improvement Cargo with focus area Air France KLM Cargo Operations. The duty station is Schiphol-Centre (Cargo Building 1).

Your profile

• You have an HBO/WO working and thinking level and preferably have experience with business analysis, data analysis and working in agile teams.
• You have experience in drawing up business process models, Epics & stories, including associated tooling and working methods. In addition, you have relevant knowledge of innovative IT developments.
• You are a team player, analytical, flexible, communicatively strong and goal-oriented. You can coordinate and steer and you have the power of persuasion. You are strongly aware of what drives people from different backgrounds.
• You have good oral and written communication skills in both Dutch and English.

Competencies