Business Change Manager

Join a dynamic team at the heart of Heathrow’s transformation. As Business Change Manager, you’ll lead cross-functional teams to deliver impactful change programmes that align with our strategic vision: to be an extraordinary airport, fit for the future. Operating in a complex, fast-paced environment, you’ll collaborate with stakeholders across the business and industry to drive capital, process, and technological change. With a strong focus on people and process, you’ll ensure successful project delivery and measurable business benefits - shaping the experience of millions of passengers every year.

• Work with cross-functional teams to identify, develop, and implement business change strategies and operational improvements.
• Formulate and manage the portfolio plan, including planning, coordination, and reporting of programmes and projects.
• Use strong internal networks and awareness of Heathrow’s business planning to overcome barriers and drive strategic change.
•  Lead and deliver business change initiatives that may sit outside of capital programmes.
• Act as the concept guardian throughout project lifecycles to ensure original intent and benefits are realised. 
• Capture solution benefits, build robust business cases, and lead prioritisation aligned to Heathrow’s strategic vision.

• Strong problem-solving, analytical, and data management capabilities to support effective decision-making. 
• Proven ability to lead cross-functional and technical programmes or projects, driving delivery in complex environments. 
• Excellent communication skills with experience engaging diverse stakeholder groups and inspiring collaboration. 
• High proficiency in IT tools to support planning, reporting, and project delivery. 
• Demonstrated success in building and leading high-performing teams, including virtual and cross-departmental groups. 
• Skilled in creating and executing project and programme plans, supported by compelling business cases and strategic alignment.

Ideally, you will also have:

• Business change expertise supported by relevant qualifications or frameworks (e.g. Prosci). 
• Project management experience or certification (e.g. APM), with a track record of successful delivery. 
• Strong networking and relationship-building skills across Heathrow and the wider airport industry. 
• In-depth understanding of end-to-end passenger journey processes and operational impacts.