Baggage Tracing Agent

At PrimeFlight UK we take pride in our part of enabling our customers to make the right connections at the right time. We believe that it’s the small things that matter - details, improvements and investments that make a collective difference for our customers, employees, partners, and the world we live in.

If you would like to be part of this service, putting our customers at the centre of what we do, then we would love to hear from you about joining our team.

Working with the Front of House Duty Manager you will be assisting passengers to relocate lost baggage to ensure that the service delivered to our customers is consistently professional and to an exceptionally high standard. All processes must be performed in a smooth, timely and accurate manner.

Role Responsibilities:

• Ensure PrimeFlight is delivering the Airlines product, and working in compliance with the Airlines standards, policies & procedures.

• This includes driving change to implement the Airlines developments & initiatives.

• Working along side customer airlines to ensure baggage is located. Assisting passengers arriving without their baggage or damaged bags for all PrimeFlight handled airlines.

• Arranging delivery of baggage.

• Managing of RUSH bags.

• Using airline baggage systems including world tracer.

• Be able to manage own time and be extremely well organised.

• Have an excellent level of customer service and empathy.

• Prioritise the workload and ensure work is completed to time scale.

• Escalate when required. Ensure records of any incidents/accidents involving customers, staff, or equipment is reported to line managers and documented accurately on relevant reporting systems. Line training, to include baggage systems and manual PIR forms.

• Excellent time and attendance

• Confident and professional approach at all times that enables effective resolution of conflicts and delivery of relevant solutions.

• Maybe required to work in the commercial check-in/boarding operation.

What were looking for?

• You should be able to demonstrate a hard-working, adaptable attitude and be able to thrive on variety in the workplace.

• A well organised self-starter with an extremely high sense of service delivery and customer service.

• Excellent communication and organisation skills, with a natural ability to understand customer needs and foster relationships across multiple departments.

Why Join Us?

• Cycle to Work

• Employee Assistance Programme

• Employee Forums

• Life Assurance

• Uniform provided

• Pension

PrimeFlight UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees