Employment Type: Permanent
Contract Duration:
At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.
• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!
Reporting to the Senior Manager, Settlement Risk Management, the incumbent will be responsible for supporting the risk management process for the assigned countries within the Global Delivery Center (GDC).
- Provide the necessary support to the Manager and to the Analysts to effectively manage the Risk processes, this includes ensuring processes are managed in compliance with Passenger and Cargo Agency Governance, Passenger Services Conference Resolutions and its SOPs.
- Identify opportunities for process improvements based on feedback from the operational teams, as well as from customers through the customer complaint reports, and convey them to the Manager.
- Maintain excellent relationships with all stakeholders and FSDS participants in order to ensure internal and external customer satisfaction.
- Monitor risk of losing airlines money by conducting Financial Security versus sales analysis on monthly basis.
- Support the Annual Financial Review process for all Agents including review results, communicate with both Agents and the Global Financial Assessor and follow-up on results requirements.
- Handle all Financial Securities' related processes including increase, renewal and release of bank guarantees, liquidations and Default Insurance Programs claims.
- Build full knowledge of IATA's resolutions, cargo and PAX local criteria and SOPs to guarantee compliance.
- Support Agency Management processes including Financial Assessments and Financial Security review.
- Prepare regular and ad-hoc reports.
- Coordinate with several external stakeholders including banks, financial assessors, financial security providers and law firms.
- Provide support to agents and field offices on all accreditation related matters; Follow Risk alerts due to big deviations of sales for specific agents.
- Support the Airline Risk Management Process for all NA airlines, including contact NA airlines, support Airline Risk Review process.
- Align with Global project team to maintain the Airline Risk Management approach as required.
Involved in the Global project analysis and implementation, which include the business analysis, projects testing and implementation preparations.
- Could accept the different working time to align with Global team to support 24*7 service as required.
- Bachelor degree ideally in business administration, legal or a related field, Master would be an advantage.
- At least 6 years professional experience in a business support function or business operational function, preferably in a multicultural/commercial environment; experience within the air transport or travel industry would be an advantage.
- Good grasp of accounting principles and financial analysis; Embrace IATA"s corporate values.
- Ability to work as a strong team player in a dynamic, multi-cultural, fast paced and highly demanding environment while being organized to deliver on tight deadlines and productivity metrics.
- Ability to set priorities and work with a high level of drive, energy and speed with a strong customer focus on proactive problem solving, conflict resolution, continuous follow-up, and client retention.
- Excellent IT skills, particularly MS office and Excel; proficiency in Customer Relationship Management Tools is an asset, project management experience is an advantage.
- Excellent interpersonal skills and ability to communicate effectively with internal/ external stakeholders at all levels from different cultures and backgrounds with a strong sense of Customer Service ethics according to IATA's corporate philosophy.
- Fluency in English (written and spoken); Knowledge of other languages will be an additional asset.
Travel Required: Y: 5%
Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!