Airside Experience Specialist MAN

Airside Experience Specialist - Signature Aviation, Manchester FBO

Full time

Variable shift pattern covering days and nights

Starting salary from £30.5k+ Benefits

Are you looking for a flexible opportunity that's a bit special and different? Have you got the experience, expertise and aptitude to provide a 5-star experience to VIP Customers?

Who we are:

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.

Signature provides a variety of benefits, programmes, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the communities where we operate and empowering the next generation of aviation professionals.

Your new role:

As an Airside Experience Specialist, you will be joining a skilled and dedicated team who are passionate about providing an impeccable service to our guests. You will work within our Airside team to deliver a range of services whilst ensuring they are provided to our guests in a safe and professional way. The services include turnaround of aircraft, loading bags, fuelling aircraft, moving aircraft and providing toilet and water services.

You will also be responsible for helping to create a personalised, premium experience for every visitor. Maintaining knowledge of our facilities, services and local area will be key to confidently supporting our guests and crews.

In addition, you’ll help maintain safe, clean and secure ramps and operations, assist with luggage and transportation and support airside and passenger service activities when needed. You’ll follow all safety, security and emergency procedures, identify and report hazards and ensure compliance with airport and company protocols.

This is a great opportunity for a first step in growing an exciting career in Aviation Hospitality.

About you:

The important bits: You will be a minimum of 18 years of age with the ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies. You must hold the right to work in the UK and have a full UK driving licence. You’ll have excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel, with the ability to pass a colour vision test for purposes of inspecting aviation fuel. Highly desirable but not essential would be holding an HGV licence.

In addition:

You’ll ideally have some experience within aviation or hospitality (ideally both) – either front of house / customer service or within ramp / airside operations of working with high profile guests. You’ll be flexible and have great teamwork skills with a proven ability to work accurately under pressure in a busy operational environment. You must be able to exercise good judgment and follow directions as needed. In addition, an understanding of VIP guest expectations and anticipating their needs would be advantageous. IT proficiency and a willingness to learn new skills are also important attributes we are looking for.

What We Offer:

Our people are extremely important to us, so we offer a benefits package designed to motive and reward you, whilst considering your overall wellbeing and all-important work/life integration.

• Enhanced holiday entitlement
• Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
• Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
• Healthcare Cash Plan (Medicash)
• Access to an Employee Perks platform (shopping discounts)
• Free on-site parking
• Full uniform provided
• Full access to LinkedIn Learning and ongoing Training & Development Opportunities
• Global Development Scheme Opportunities
• Mentorship schemes
• Recognition programme - performance, going above and beyond, service
• Volunteering / Charity Days
• Regular social events
• Enhanced Family Friendly Leave Policies

Interested?

If you’re ready to take the next step in your career with Signature Aviation, we’d love to hear from you! Please submit your application to be considered for this exciting opportunity.

To apply, simply submit your updated CV outlining your qualifications and experience.

Due to the high volume of applications, we regret to inform you that we may not be able to respond to everyone individually. If you do not hear back from us, please assume that your application has not been successful on this occasion.