Airport Control Center Dispatcher

The Clark County Department of Aviation is seeking qualified candidates to apply for the Airport Control Center Dispatcher position. This position monitors and operates a variety of transportation, communications, and security systems used to distribute real-time communication, dispatch skilled trade workers and emergency personnel, monitor access control systems, ascertain the condition and security of airport facilities and equipment, and execute appropriate airport response plans to a significant event. In addition, this position will be required to undergo specialized training to coordinate and dispatch police officers in every emergency situation within the airport's delegated Metro jurisdiction.
 
THIS RECRUITMENT IS LIMITED TO THE FIRST 250 APPLICATIONS RECEIVED AND WILL CLOSE WITHOUT NOTICE ONCE THAT NUMBER IS REACHED.

This examination will establish an Open Competitive Eligibility List to fill current and/or future vacancies that may occur within the next six (6) months or may be extended as needed by Employee Services.

Employee Services reserves the right to call only the most qualified applicants to the selection process.

Education and Experience: 

Equivalent to graduation from high school and one (1) year of full-time dispatching experience. Successful completion of an external law enforcement or fire agency dispatch academy or related training may be substituted for one (1) year of full-time dispatching experience. Emergency dispatch experience is preferred.  College coursework or formal training is desirable. Professional level experience and/or education that has provided the skills and knowledge necessary to perform all job functions at this level may be substituted on a year-for-year basis.

Qualifying education and experience must be clearly documented in the “Education” and “Work Experience” sections of the application.  Do not substitute a resume for your application or write "see attached resume" on your application.

License and Certifications: Specified positions may require possession of a valid Nevada Class C driver's license at time of hire. Satisfactory completion of all specialized training in police dispatch operations is required prior to completion of probationary/qualifying period. Must complete Security Awareness and National Crime Information Center (NCIC)/Nevada Criminal Justice Information System (NCJIS) certification within six (6) months of hire/transfer and be recertified every year. Must maintain certifications in NCIC/NCJIS as a condition of continued employment.

Working Conditions: May be required to work extended shifts or be called back in emergency situations. Work day, evening, night, weekend and holiday shifts.

Medical Examination: Employment is contingent upon the results of a physical examination performed by our examining physician.

Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination.  

Mobility to work in a communications setting and use standard office equipment, vision to read printed materials and multiple computer screens, and hearing and speech to communicate in English, in person or over the telephone, and the radio. Ability to perform data entry with a keyboard. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

• Communicates in a friendly and professional manner, projecting a positive image.
• Performs dispatch duties which include dispatching LVMPD Officers to emergency and non-emergency law enforcement situations and related FAA mandated security regulations within the airport property.  
• Dispatchers respond to airport related law enforcement situations and maintain event logs, dispatching Metro officers using 400 codes and training in Airport Metro Academy curriculum to ensure officer safety in full compliance of Nevada Revised Statutes (NRS) codes and regulations. 
• Monitors, operates, and responds to a computerized facility management system which will alarm in out of the ordinary situations; responds to various problems such as fire, smoke, water flow, HVAC or other maintenance needs in buildings, tunnels, and exterior locations; dispatches the appropriate responders, monitors their actions and resets alarms as events dictate. 
• Enters information in the National Crime Information Center (NCIC), Nevada Criminal Justice Information System (NCJIS), SCOPE, Department of Motor Vehicles (DMV), and other local, state, and national computer files; confirms validity and status of information for other agencies.
• Regulates and monitors information to motorists via I-215 tunnel Connector Computer System to change lane restrictions, speeds or detours in the event of emergencies with the I-215 Tunnel Connector. 
• Monitors and operates a computerized card key security and security alarm system; identifies potential security breaches and dispatches the appropriate responder. 
• Monitors and operates two computerized tram status control systems for all terminals; reports any apparent difficulties to management and affected tenants while coordinating response between airport and contract maintenance staff. 
• Responds to all emergencies at all airports within the airport system, including medical emergencies, accidents, altercations, bomb threats, fires and aircraft emergencies; notifies the proper responding staff and agencies and assists in coordinating the action of responders. 
• Operates a 24-hour, 7-day a week paging system. 
• Maintains a variety of computerized records and logs; records incidents and call-outs; prepares summaries of activities and other reports as required. 
• Provides direct emergency communication throughout the airport garage complex via Distress Alarm System (emergency call stations) comprised of numerous remote communication drops. 
• Operates highly technical integrated communications system combining radio and telephone technology; reports the need for maintenance and repair as required; following established procedures, notifies airport team members and other agencies in potential emergency situations. 
• Performs Computer Controlled Access system (CCAS) alarm monitoring in accordance with the Airport Security Program (ASP). 
• Provides real-time security camera surveillance and video investigation related to airfield safety, law enforcement operations, security, and risk management. 
• Executes life safety and security system monitoring and response. 
• Annual training required for the position. 
• Tracks drone interference and laser strike reporting. 
• Manages the creation and distribution of significant airport urgent and emergency communication information via Mass Communication Systems. 
• Facilitates airport work orders using support software for service-related phone calls on an as needed basis.  
• Provides service request status updates when needed. 
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team. 
• Performs ancillary duties, depending upon which assigned, such as providing information to the public, maintaining files and performing office support work.