Airline Loyalty Operations Manager

Who we are 🩵

We’re the people behind the global loyalty currency, Avios, and home to three ambitious, growing businesses; IAG Loyalty, British Airways Holidays and The Wine Flyer. Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers.

We’re on a truly exciting journey of growth and transformation – we’re going places! This is where you come in.

The opportunity ✨ 

As part of the Airline Loyalty Operations Team, you’ll play a key role in ensuring a seamless awarding experience for our airline programmes. You’ll support the management, testing, and implementation of new airline partnerships across our OpCos. This is an exciting area of the business dedicated to delivering solutions that enhance airline accruals and contribute to our issuance targets.

What you’ll get up to 🌠

• Work closely with multiple teams across the business including Finance, Data, Proposition, Delivery Office and Currency teams to successfully enable changes to accrual and redemptions.

• Build strong relationships with our airline partners, acting as a key contact for queries related to award processes and campaign management.

• Support the end to end set up of propositions within CLM (Customer Loyalty Management), including tier management, air issuance, and redemption rates - from ideation right through to delivery.

• Support the onboarding of new airlines and codeshare partners into the IAGL systems.

• Test new functionality and updates related to air partner accrual changes

• Focus on areas where largest value creation is possible driving an increase in performance and issuance.

• Develop close partnerships with our OpCo loyalty teams to ensure deliverables and campaigns are prioritised and executed correctly.

• Establish a strong working knowledge on airline propositions and the technical requirements for each of them.

• Work closely with the Airline Partnership team to enable any changes driven from contractual changes.

What we need from you 💡

• Experience in understanding how commercial airline ticketing and selling works, including codeshare operations and PNR servicing is also preferential.

• Proactive in identifying opportunities to reduce airline accrual failures using data which you’ll then need to deliver solutions for.

• Ability to understand and work within contractual commitments and partnership frameworks.

• Skilled in Jira for project management and workflow tracking.

• Experience in testing with the ability to design and write your own test scripts.

• Strong stakeholder management and communication skills.

• Highly organised and able to balance priorities and meet deadlines effectively.

In return you’ll get perks that take you places: ✈️

• Access to non-contractual Annual Bookable Travel Concessions for you and up to 3 nominees

• Unlimited standby and premium standby fares for you and your nominees on the full British Airways network and numerous other partner airlines from day one

• 20 days working from abroad in Europe per annum.

• Annual Bonus (dependant on company and individual performance)

• Company pension of 9% (6% contribution from IAGL, 3% employee contribution)

• 25 days annual leave, + 2 days charity leave and a day off on your birthday

• New joiner, birthday and recognition Avios

Equity, Diversity and Inclusion at IAG Loyalty

Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives.

This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities.

Please let us know if we can make any reasonable adjustments to support your interview process with us.