Agent Sales Support Germany

Task Responsibilities:

Contract Rate & Customer Allocation Management

• Enter all contract customer contractual (PA/HB/SB) rate request in the Pricing Tools for review by the Pricing and Route Management Teams
• Follows up on the feedback and liaises with the Sales Managers on the finalization and price/allocation acceptance by the customer.
• Reviews the contractual rate registration in the Cargo Management System to ensure accurate information for correct bookings
• Provides customer rate sheets when requested or required
• Assists in creating and follow up of customer contractual agreements (BSA)
• Timely liaison with the Sales Managers in case of allocation shortfalls (pre-flight)
• Structurally measures the performance of the customer allocations and provide feedback to the Sales Managers (post-flight)
• Provides ad hoc analysis upon request

Customer Relationship Management (CRM)

• Timely processing of Customer RFQ uploads as received by Sales Managers
• Maintains and updates the customer database
• Assists entering relevant Sales information into the system

Sales & Marketing Assistance 

• Supports sales and marketing campaigns  
• General Sales Assistance
• Responsible for the SMF (small and medium forwarders) customer when required
• Follow-up communication for Outside Sales
• Tender Processing (CRM)

Essential Requirements For The Position:

• Apprenticeship or A-level in the logistic sector is required
• 1-3 years experience in sales and proven record
• Good knowledge of the German logistic market
• Responsible and reliable, strong communication skills are required
• Should be passionate about air freight and eager to take over responsibilities

Working Conditions:

• Diversified job in a exciting and growing industry
• open door policy
• 30 days of annual vacation, vacation allowance and 13-month salary
• Highly motivated and dynamic Team
• Certificate of Good Conduct is required
• 80% part-time