Agent Products Germany

Task Responsibilities:

Ensure the timely answering of customer sales queries, their bookings and follow up:

• By prioritizing the incoming quotes as per set guidelines
• By following the set guidelines in terms of price offering in order to win the quote
• By swiftly responding to customers ad hoc(spot) requests utilizing the Cargolux’s tools (LEAP)
• By offering multiple options on a quote, so that the customers always find a suitable one (price, time)
• By coordinating special cargo with the relevant stakeholders (RM, Global Logistics, …)
• By selling Cargolux’s value added services
• By re-directing customers to Cargolux’s digital sales channels to increase the awareness and utilization of such channels
• By assisting customers to confirm the bookings via the digital channels upon potential failure of booking
• By requoting the customers if certain parameters of the initial quotation have changed
• By updating all sectors of a booking pre-flight
• By ensuring the booking is correctly performed, including the applicable Rates, SCC’s, Additional Charges etc.
• By ensuring that bookings, subject to compliance checks are processed prior to departure
• By pro-actively following up on pending offers by phone and mail
• By pro-actively contacting potential customers in case of short-noticed space availability
• By redirect received market information to the Sales Management
• By monitoring his/her daily work based on available/provided data and dashboards.

Ensure Customer Service and Sales Activities

• Deliver customer service excellence by timely responses and follow up to all customer requests
• Taking care of customer complaints and issues as per given guidelines
• Taking up customer issues internally with the local management and if required with relevant stakeholders (e.g., Operations, Compliance)
• Report internally challenges and issues in order to achieve improvement in the general customer experience
• Timely processing of incoming Product allotment bookings as per the internal processes
• Handle customer allocation overbooking requests in conjunction with Route Management
• Manage all required approvals for booking requests of the concerned commodity’s i.e. compliance, shoring, ok-to-forward in close dialogue with the customer 

Essential Requirements For The Position:

• Secondary technical education or accomplished apprenticeship with focus on logistics or any other relevant field
• First work experience is considered as an advantage
• Strong written and oral communication skills in German and English
• Feeling comfortable to work in a team as well as autonomously
• Ability to plan and prioritize work
• Proficiency in MS Office

Working Conditions:

• Position based in Frankfurt
• Occasional travel
• 30 days of annual leave, vacation allowance and a 13-month salary
• Flexibility in working hours
• 2-days WFH policy
• Deutschlandticket or parking slot at office
• Company pension plan 
• Annual team events
• A certificate of good conduct will be required